Service Writer

3 weeks ago


Saskatoon, Saskatchewan, Canada Brandt Full time

We are seeking a Service Writer to join our Saskatoon Brandt Peterbilt team. This role is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation. The position is an evening shift from 2:30PM - 10:30PM.

Duties & Responsibilities

  • Field internal and external customer inquiries to the Service Department
  • Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced
  • Maintain the service library with current information under the direct supervision of the Service Manager
  • Maintain Service Department filing and records
  • Update customer profiles using equipment, hours, or other information from the customer work orders
  • Maintain accessories and supplies and prepare replacement orders
  • Prepare Service Technician efficiency reports
  • Process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Required Skills

  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • Basic knowledge of accounting practices

Required Experience

  • Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
  • High School Diploma or equivalent experience

Discover The Brandt Advantage

When you work for Brandt, we work for you. It's as simple as that. That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more – all backed by unmatched job security.

About the Brandt Group of Companies

The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada's largest privately owned companies and is among an elite group of Platinum Club members of Canada's Best Managed Companies.

Key Responsibilities

  • Field customer inquiries and resolve issues in a timely manner
  • Maintain accurate and up-to-date records and reports
  • Prepare and submit warranty and product improvement claims
  • Assist in the maintenance of the service library and filing system

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Comprehensive training and development programs

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