Service Writer

6 months ago

Saskatoon, Canada Westvac Industrial Ltd. Full time

**Job Title: Service Writer /Parts Technician - Saskatoon, Saskatchewan.**

We are looking for an experienced Service Writer /Parts Technician to join our team in Saskatoon.

**About us**:
For over twenty-five years, Westvac Industrial Ltd. has proven to be a leader in the municipal and industrial equipment industry. Founded in 1997, Westvac Industrial Ltd. has grown exponentially and offers unparalleled service, and inventory, throughout Western Canada.

With our head office located in Acheson AB, Westvac covers all of Western Canada with branch offices in Saskatoon SK, Calgary AB, and Surrey BC. Westvac specializes in three divisions and carries an extensive product line, including Heavy and Light Duty Vehicle Lifts, Hydro Excavators, Street Sweepers, Garbage Trucks, Fire Apparatus, Municipal Tractors, and a variety of other industrial equipment.

**Responsibilities**:

- Front counter /customer service.
- Establish and sustain customer relationships by ethically and professionally representing Westvac Industrial Ltd.
- Maintain customer profiles and contact information.
- Process internal /back counter workorders and issue or distribute parts, accessories, and supplies for internal usage.
- Advise retail customers or internal users on appropriateness of parts, supplies or materials requested.
- Prepare and ship external and internal orders received from other branches.
- Receive and sort incoming parts, accessories and supplies, and participate in inventory counts, at least annually.
- Effectively source the best quality items available for the most reasonable cost.
- Order and store items in an organized and accessible manner.
- Process workorders and maintain quantities, varieties, and locations of parts, accessories, and available supplies through our operating system: Intellidealer /CDK.

**Requirements & Skills**:

- Previous experience as a Service Writer, or in a similar role.
- A journeyman certification, or prior experience as a parts technician.
- Computer literacy and knowledge of office software programs.
- Excellent communication and customer service skills.
- Strong record-keeping skills.
- Mechanical knowledge or previous industrial equipment, or related service /parts experience.
- Valid drivers’ license.
- Previous experience or certification in forklift operation.
- A high school diploma or equivalent is preferred.

**Related Physical & Safety Requirements**:

- Ability to lift and carry heavy equipment components, parts, and tools weighing up to 50 lbs. Push /pull up to 300 lbs.
- Bending, climbing stairs, and stepladders intermittently, and standing, walking, and sitting for extended periods.
- Tolerance for exposure to environmental elements during work.
- Proficient with equipment operation, such as a forklift, as well as various tools.
- Adherence to safety policies, training procedures, and PPE requirements.

**Workstation, Work Environment**:
You will be provided with a workstation that is your own and not shared with others, in a conventional office environment.

As a part of this role, it will be necessary to consult with Service personnel in the adjacent shop, and yard. Personnel Protective Equipment /PPE is required in those areas.

**Location & Travel Requirements**:
At present, there is no anticipated travel associated with this position, and is not expected to occur. A mutual agreement between both parties would be discussed before any travel would be assigned.

**Employment Type & Compensation**:
Westvac operates and is open standard Monday-Friday business hours. The position is fulltime and the requirement is to work between the hours of 8:00 - 4:30 (with 30 minutes for lunch, unpaid).

Class 5 driver’s license and a recent drivers abstract are required. Reimbursement is available for costs associated with acquiring drivers abstracts.

A CSA Approved work boot allowance is also available.

**Benefits that are included with the position**:

- An industry leading benefits program including: Medical, Dental, Life, Disability, and a Health Spending Account.
- Paid sick days per annum, and as per company policy, and following 90 consecutive days of continuous employment.
- An employer matching RRSP plan.
- Enjoy job security and work in a recession proof industry.
- Join a rapidly growing family run business that believes in promoting from within.

We thank all interested applicants, however, only those under consideration and legally entitled to work in Canada will be contacted.
- Westvac Industrial Ltd. appreciates diversity and is proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all team members. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status._

**Job Types**: Full-time, Permanent

Pay: $25.00-$31.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
-

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