Client Service Administrator

3 weeks ago

Victoria, Canada Fisgard Asset Management Full time

**About Fisgard**

Fisgard Asset Management Corporation is a growing, dynamic, and client focused Mortgage Investment Corporation and Exempt Market Dealer. Locally rooted in Victoria, BC, Fisgard has been steadfastly serving clients since 1994. The name we bear is inspired by the iconic Fisgard Lighthouse symbolizing security, stability, and vision. Our mission is the pursuit of Building Brighter Financial Futures for everyone.

We are a trusted partner to mortgage professionals, enabling Canadians to purchase their dream homes or expand their real estate portfolios while concurrently building wealth. When you join Fisgard, you are not just earning a livelihood, but actively shaping the financial futures of our clients.

**Core Values**

Win-Win: Emphasis on seeking mutually worthwhile outcomes for all stakeholders; employees, investors, mortgage professionals, borrowers, and our communities.

Confidence: Trust in oneself, our team, and our organization. This means believing in our abilities to surmount challenges and attain success. It involves having faith in our skills, being decisive in our actions, and preserving a positive outlook.

Teamwork: Valuing synergy, collaboration, and communication among individuals and teams to build an inclusive environment where everyone contributes to collective success.

Respect: Treating others with fairness, empathy, and consideration, regardless of differences in background, perspective, or position. After 30 years we have and will continue to, create an atmosphere of trust, appreciation, and mutual understanding.

Seriously Fun: We believe in maintaining professionalism whilst keeping our workspace energetic, positive, and enjoyable. Encouraging innovation and creativity, we strive to create an environment where work doesn’t feel like a chore - instead it’s engaging, fulfilling, and sprinkled with a touch of fun and lots of laughter.

**Client Care Administrator**

The Client Relations Administrator, or Director of WOW, as we like to call it, will oversee a broad spectrum of responsibilities. These include bolstering support for Fisgard’s mortgage and investment teams, steering marketing initiatives, and meticulously managing and expanding client relationships. This role is about creating connections, ensuring satisfaction, and driving the success of our teams and clients alike.

Pay: $50,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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