Employment Services Administrator

2 months ago


Victoria, Canada AKG Canada Full time

This is a wonderful team-based working environment, and an opportunity to work with a great team of people who are dedicated to helping and making a difference in people's lives.

**What we offer**:

- Competitive Salary
- Comprehensive Benefits Package, including RRSP match, extended health, prescription drug coverage, dental, paramedical, generous vision care, and more
- 4 weeks’ vacation to start
- 6 Personal days in addition to 6 Sick per year
- Ability to make a difference and lasting impact

**Position Overview**

As the first point of contact for WorkBC Employment Services, the Employment Services Administrator is responsible for a comprehensive variety of administrative, financial support and reception tasks within the WorkBC Centre; ensuring the effective daily front-end operations of the office. Consistently and proactively demonstrating a team approach to service delivery, this role is key to the positive and ongoing engagement of Clients ‘from the start’ of their experience in the WorkBC Centre; constantly presenting a positive, responsive and informed attitude and service delivery that supports the collective WorkBC Centre team.

**Responsibilities**

Reception:

- Greet clients and visitors in a courteous manner, providing information on services based on client needs and eligibility.
- Efficiently manage the multi-line phone system, answering inquiries promptly and professionally.
- Update internal contact lists regularly, ensuring accurate and up-to-date information.
- Assist with in-person client registrations and eligibility screenings, making referrals as needed.
- Provide information on local community services and facilities.
- Assist clients as required
- Handle crisis management situations appropriately, including required reporting.
- Monitor the security of the WorkBC Centre, following opening and closing procedures.

Administration:

- Provide comprehensive administrative support to the WorkBC Employment Services team.
- Manage facility-related tasks, including keys, security passwords, equipment maintenance, and inventory.
- Handle incoming and outgoing correspondence, faxes, mail, and deliveries.
- Maintain mass communications for workshops or events.
- Organize administration files and templates on SharePoint and other databases.
- Follow up on Ministry policies to track employment obligated clients.
- Manage general office supply inventories and ensure timely data entry and file management.
- Complete ICM unassigned service requests and manage the referral process.
- Monitor and enter client employment outcomes according to established schedules.
- Complete the yearly government file return accurately and in a timely manner.
- Provide basic support for software programs, including Microsoft Office, ICM, and internet search engines.

Financial Supports:

- Support case management by providing financial supports to clients as per policy
- Administer daily, weekly, and monthly inventory supports with accurate financial support data entry and reconciliation.
- Track and balance petty cash.
- Process FSPS invoices (STOC, job start) accurately and in a timely manner.
- Reconcile and close files accurately and in a timely manner.

**Education & Experience**
- Post-secondary diploma or certificate; with a focus on administration or an equivalent preferred.
- A minimum of 3 years administration experience preferably in the field of employment, counselling or other support services industry with high client activity.
- Multilingual (English plus French or another language) with the ability to communicate effectively both verbally and in writing is considered an asset.

Pay: $44,600.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Work Location: In person


  • Employment Advisor

    3 weeks ago


    Victoria, Canada WorkLink Employment Society Full time

    _**Are you passionate about empowering individuals to achieve their employment goals?**_ WorkLink Employment Society is recruiting an Employment Advisor - Disability to work in our Westshore Office. This is a term position until the end of the existing contract with the province for the delivery of WorkBC Services (contract ends March 2027). The Employment...


  • Victoria, Canada Sprott Shaw College Full time

    _Are you motivated by using your talents to support others? Come work for one of BC’s top regulated colleges!_ - Established in 1903, Sprott Shaw College is a regulated post-secondary institution with 16 government-designated campuses across British Columbia. We take great pride in educating and preparing our students for rewarding and relevant careers in...


  • Victoria, British Columbia, Canada Securisquad Services Ltd. Full time

    We are seeking an experienced Administrative Service Manager to join our team at Securisquad Services Ltd.About the RoleThis is a permanent full-time position working approximately 30-35 hours per week. The successful candidate will be responsible for managing the operations of a department providing a single administrative service.Key ResponsibilitiesDirect...


  • Victoria, British Columbia, Canada Securisquad Services Ltd. Full time

    Job Title: Administrative CoordinatorAt Securisquad Services Ltd., we are seeking an experienced Administrative Coordinator to support our administrative team. This role will be responsible for implementing new administrative procedures, reviewing and evaluating existing processes, and ensuring that all office administrative procedures are followed.Key...

  • Operations Manager

    3 weeks ago


    Victoria, British Columbia, Canada Securisquad Services Ltd. Full time

    We are seeking an experienced Operations Manager to oversee the daily operations of a department providing administrative services. This is a full-time position with a salary range of $60,000 - $80,000 per year.About Securisquad Services Ltd.Securisquad Services Ltd. is a leading provider of administrative services. We offer a dynamic work environment and...


  • Victoria, British Columbia, Canada Securisquad Services Ltd. Full time

    Job DescriptionWe are seeking a highly skilled Director of Administrative Operations to lead our team at Securisquad Services Ltd.Key Responsibilities:Manage the daily operations of our department, ensuring seamless delivery of administrative servicesLead and mentor staff in providing records management, security, finance, purchasing, human resources, or...

  • Claims Administrator

    5 months ago


    Victoria, Canada WCG Services Full time

    **Who we’re looking for**: **Claims Administrator** **Program**: RSVP **Status**:Permanent Full-Time **Location**:Victoria, BC - hybrid Like WCG, you believe in the power of work to transform lives. As a Claims Administrator, you’ll be responsible for preparing and submitting invoices to our funder, processing invoices from our service providers,...


  • Victoria, Canada WorkLink Employment Society Full time

    _**Are you passionate about making a difference?**_ The WorkLink Employment Society is recruiting a full-time Program Facilitator for the START Program. This is a term position working up to 35 hours per week (Monday to Friday) in our Westshore and Sooke locations; with a salary range of $30.62 - $31.39 per hour. A comprehensive benefits package is also...


  • Victoria, Canada AP Immigration & Employment Services LTD. Full time

    Work Term: Permanent - Work Language: English - Hours: 30 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Consulting firm - Business services **Tasks**: - Arrange and co-ordinate seminars, conferences, etc. - Supervise other workers -...


  • Victoria, Canada AP Immigration & Employment Services LTD. Full time

    Work Term: PermanentWork Language: EnglishHours: 30 to 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 years or equivalent experienceWork settingConsulting firmBusiness servicesTasksArrange and co-ordinate seminars, conferences, etc.Train other workersDetermine and establish office procedures and...


  • Victoria, Canada AP Immigration & Employment Services LTD. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 30 to 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceWork settingConsulting firmBusiness servicesTasksArrange and co-ordinate seminars, conferences, etc.Train other workersDetermine and establish office...


  • Victoria, British Columbia, Canada Educoach Consultants Inc. (Victoria) Full time

    At Educoach Consultants Inc. (Victoria), we are seeking a highly organized and detail-oriented Administrative Services Coordinator to join our team.About the RoleThe ideal candidate will have 7 months to less than 1 year of experience in administrative roles and possess a Secondary (high) school graduation certificate.Duties and ResponsibilitiesImplement new...


  • Victoria, British Columbia, Canada AP Canadian Immigration Services Full time

    Job Title:Administrative Operations CoordinatorAbout the Role:We are seeking an experienced Administrative Operations Coordinator to join our team at AP Canadian Immigration Services.Key Responsibilities:Supervise and train junior staff members.Manage daily operations, including planning, organizing, directing, controlling, and evaluating tasks.Provide...


  • Victoria, British Columbia, Canada Kownia Immigration Services Inc. Full time

    Job Title:Administrative Support SpecialistAbout the Role:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Kownia Immigration Services Inc. As an Administrative Support Specialist, you will provide administrative support to our staff and clients, ensuring the smooth operation of our...


  • Victoria, Canada WorkLink Employment Society Full time

    **About the Society**:_ WorkLink has provided government-sponsored employment services to the residents of the Victoria Capital Region’s Westshore (Colwood, Langford, Highlands, View Royal and Metchosin) since 1978. In 2008, our services expanded to include the communities of Sooke and surrounding areas including Jordan River and Port Renfrew. We are also...


  • Victoria, Canada Island Community Mental Health Full time

    Operating since 1956, Island Community Mental Health (ICMH) is a leading non-profit organization committed to delivering best practices in evidence based programming and service provision within the mental Health and substance use sector. ICMH provides person centered, recovery oriented, and psycho-social rehabilitation (PSR) informed-care across a spectrum...


  • Victoria, Canada Rentokil North America Full time

    Overview: **Customer Service Administrator** Are you looking to build your career with an exciting industry? That is also a growing excellent organization? Come see why so many of our team members recommend us to their friends! **Who are we?** Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We...


  • Victoria, British Columbia, Canada Kownia Immigration Services Inc. Full time

    Job OverviewKownia Immigration Services Inc. is seeking an experienced and detail-oriented Office Administrative Assistant to join our team in Canada.Key ResponsibilitiesAssist with administrative tasks, ensuring timely and accurate completion.Manage office supplies and maintain a clean and organized workspace.Provide exceptional support to clients,...


  • Victoria, Canada WorkLink Employment Society Full time

    _**Are you passionate about making a difference in the community?**_ The HR Assistant will work 35 hours per week, primarily in our Westshore office with the flexibility to work in our Sooke office as well. **This is a 1-year term position until November 2025.** Wage: $29.16 to $30.04/hr. - **About The Society**:_ WorkLink has provided...


  • Victoria, Canada WorkLink Employment Society Full time

    **About the Society**:_ WorkLink has provided government-sponsored employment services to the residents of the Victoria Capital Region’s Westshore (Colwood, Langford, Highlands, View Royal and Metchosin) since 1978. In 2008, our services expanded to include the communities of Sooke and surrounding areas including Jordan River and Port Renfrew. We are also...