Band 3 - Service Delivery Manager

2 months ago

Victoria, Canada BC Public Service Full time

Posting Title- BAND 3 - Service Delivery Manager- Position Classification- Band 3- Union- N/A- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)
- Salary Range- $88,700.23 - $125,700.07 annually- Close Date- 11/13/2024- Job Type- Regular Full Time- Temporary End Date- 10/31/2025- Ministry/Organization- BC Public Service -> Education and Child Care- Ministry Branch / Division- Child Care- Job Summary**The Team**

**The Role**
The Service Delivery Manager reports to the Director of Certification and Professional Conduct and leads the Program Support Team within the Early Childhood Educator Registry. This includes guiding staff in client service delivery and supporting the administrative functions of the Early Childhood Educator Registry Teams. This role involves ensuring that services meet client and program needs by monitoring performance metrics which has a meaningful impact on families in BC. Additionally, the manager must effectively respond to shifting priorities and workload demands to address any service delivery issues and effectively support the implementation of a new IMIT system.

**Qualifications**:
**Education and Experience Requirements**
- Degree in Business Administration, Public Administration or a related field. An equivalent combination of education and experience may be considered.
- A minimum of two (2) years’ experience leading program delivery and supervising large teams.
- Experience leading or supporting the implementation of complex service initiatives or programs.
- Experience working directly with other programs, agencies, special interest groups and/or clients in the delivery of public programs.
- Experience managing vendors and/or contracted agencies through contract management, problem solving, and/or conflict resolution.

Preferences may be given to applicants with:

- Experience supervising in a unionized environment.
- Experience leading virtual teams.
- Experience supervising and leading teams with subordinate supervisors.
- Experience using data analytics and KPIs.
- Experience conducting qualitative and quantitative data analysis and research.
- Experience in the BC Public Service.

**About this Position**:
There is currently one temporary position available until October 31, 2025.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

**Working for the BC Public Service**:
**Cover Letter: NO** - Please do not submit a cover letter as it will not be reviewed.

**Questionnaire: YES** - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
- Job Category- Leadership and Management

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