Service Coordinator
5 months ago
**Service Coordinator**:
**Cooking Equipment Repair**
Join our dynamic team as a Service Coordinator, where every service call is a project in itself If you’re tech-savvy, thrive in fast-paced environments, and have a knack for client relations, we want to hear from you.
**Responsibilities**:
- Receive and handle customer complaints and calls
- Efficiently input data into our system
- Schedule service calls and allocate technicians based on technical understanding
- Coordinate with clients, using tools like Google Calendar for scheduling
- Verify and proofread technician work orders
- Handle invoicing and follow-ups for issue resolution
- Coordinate multiple short-term projects simultaneously
- Conduct occasional client site visits to ensure service satisfaction
- Prepare reports using tools like Trello, Freshdesk, Excel, and Word
- Contribute to marketing efforts by creating and implementing occasional campaigns
- Enhance social media presence and engage with clients online
- Visit clients to strengthen business relationships and boost sales
**Qualifications**:
- 1-2 years of customer service experience
- Background in engineering or related field (or relevant coursework)
- Basic proficiency in CRM or field service management software
- Technical understanding of cooking equipment repairs
- Experience or interest in managing social media presence
- Excellent interpersonal skills for client interactions
- Ability to balance technical and marketing soft skills
**Compensation**:
As listed based on experience.
**Job Types**: Full-time, Part-time, Permanent
**Salary**: $19.00-$21.00 per hour
Expected hours: 20 - 50 per week
**Benefits**:
- Commuter benefits
- Discounted or free food
- Employee assistance program
- Flexible schedule
- On-site parking
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- On call
Supplemental pay types:
- Bonus pay
- Overtime pay
Application question(s):
- Part of the job will be to visit clients on site to provide consultation, customer service and estimates, Do you have a reliable vehicle to allow you to do your job effectively? (Employees will be compensated for using their own vehicle)
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Customer service: 2 years (required)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- G (required)
Ability to Commute:
- Burlington, ON (required)
Ability to Relocate:
- Burlington, ON: Relocate before starting work (required)
Willingness to travel:
- 75% (required)
Work Location: In person
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