Service Coordinator

5 months ago


Burlington, Canada GQ Mechanical Full time

**Service Coordinator**:
**Cooking Equipment Repair**

Join our dynamic team as a Service Coordinator, where every service call is a project in itself If you’re tech-savvy, thrive in fast-paced environments, and have a knack for client relations, we want to hear from you.

**Responsibilities**:

- Receive and handle customer complaints and calls
- Efficiently input data into our system
- Schedule service calls and allocate technicians based on technical understanding
- Coordinate with clients, using tools like Google Calendar for scheduling
- Verify and proofread technician work orders
- Handle invoicing and follow-ups for issue resolution
- Coordinate multiple short-term projects simultaneously
- Conduct occasional client site visits to ensure service satisfaction
- Prepare reports using tools like Trello, Freshdesk, Excel, and Word
- Contribute to marketing efforts by creating and implementing occasional campaigns
- Enhance social media presence and engage with clients online
- Visit clients to strengthen business relationships and boost sales

**Qualifications**:

- 1-2 years of customer service experience
- Background in engineering or related field (or relevant coursework)
- Basic proficiency in CRM or field service management software
- Technical understanding of cooking equipment repairs
- Experience or interest in managing social media presence
- Excellent interpersonal skills for client interactions
- Ability to balance technical and marketing soft skills

**Compensation**:
As listed based on experience.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $19.00-$21.00 per hour

Expected hours: 20 - 50 per week

**Benefits**:

- Commuter benefits
- Discounted or free food
- Employee assistance program
- Flexible schedule
- On-site parking
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Part of the job will be to visit clients on site to provide consultation, customer service and estimates, Do you have a reliable vehicle to allow you to do your job effectively? (Employees will be compensated for using their own vehicle)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- G (required)

Ability to Commute:

- Burlington, ON (required)

Ability to Relocate:

- Burlington, ON: Relocate before starting work (required)

Willingness to travel:

- 75% (required)

Work Location: In person


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