Service Coordinator

3 months ago

Burlington, Canada Turf Systems Inc. Full time

**Our Company**:
Turf Systems Inc. is in its 33rd year as a leader in providing Professional Lawn Care and Irrigation Services that are quite simply unparalleled in this industry. We take a long-term view of the valued partnerships we share with our clients and our professional work team. Our high-performance culture gives way to superior quality services rooted in the utmost respect for our dedicated team of employees, with a positive can-do attitude. At Turf Systems Inc we are fully committed to providing our employees with an exciting and fun work environment, as well as promising career advancement opportunities. At our modern facility in Burlington, our employees enjoy a clean and safe work environment with the benefit of easy access to all major highways.

**JOB SUMMARY**:
The Service Coordinator is responsible for ensuring smooth and efficient service operations by coordinating and managing service requests, customer interactions, and internal processes. This role involves direct communication with clients, technicians, and other departments to ensure timely and satisfactory resolution of service-related issues.

**KEY RESPONSIBILITIES**:

- Customer Interaction: Act as the primary point of contact for customers regarding service scheduling inquiries. Provide timely and accurate information.
- Service Request Management: Receive, log, and prioritize service requests.
- Scheduling and Coordination: Coordinate service appointments between customers and service technicians. Ensure that schedules are optimized for efficiency and customer satisfaction.
- Issue Resolution: Work closely with service technicians and other departments to resolve service issues promptly. Follow up with customers to ensure their issues have been resolved satisfactorily.
- Documentation: Maintain accurate and detailed records of service requests, customer interactions, and service outcomes. Update service databases and systems as necessary.
- Reporting: Generate and analyze service performance reports. Provide insights and recommendations for improving service processes and customer satisfaction.
- Compliance: Ensure all service operations comply with company policies, and regulatory requirements.

**QUALIFICATIONS**:

- Education: High school diploma or equivalent; Associate’s or Bachelor’s degree in Business Administration or related field preferred.
- Experience: Previous experience in customer service, service coordination, or a related field is preferred.

**SKILLS**:

- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in using service management software and CRM systems
- Ability to work under pressure and manage time effectively
- Problem-solving skills with a customer-oriented approach

**KEY COMPETENCIES**:

- Customer Focus: Demonstrates a commitment to providing excellent customer service and enhancing the customer experience.
- Team Collaboration: Works well with others, shares information, supports colleagues, and contributes to team success.
- Attention to Detail: Pays close attention to detail, ensuring accuracy and thoroughness in work.
- Adaptability: Adjusts to changing circumstances and manages multiple tasks effectively.
- Dependability: Reliable and responsible, consistently meets commitments and deadlines.

**WORKING CONDITIONS**:

- Environment: Office-based with occasional travel to client sites if necessary.
- Schedule: May require occasional evening or weekend.

Pay: $55,000.00-$75,000.00 per year

Additional pay:

- Overtime pay

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Home service or a related field: 1 year (preferred)

Work Location: In person

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