Customer Service Agent

1 month ago


Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

**Job Overview**

Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers, as well as a supporting, caring and positive environment for our employees.

**Working as a Customer Service Agent, you will**:

- require Collections experience
- Provide exceptional customer service and problem solving by responding to inbound or making outbound calls where necessary with a high proficiency in English
- Resolve customer service issues by asking open ended questions to resolve their financial situation, answer customer service inquiries and update system records
- Be an active listener who can show empathy and patience in a non-scripted environment and an effective communicator
- Work in a fast paced, high
- volume environment
- Be comfortable with a changing environment and handling multiple client interactions with our customers
- Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction
- This is an in office position so you must live in the greater Edmonton area.

**Working as a Customer Service Agent, you should have**:

- A passion for helping people with exceptional customer service and interpersonal telephone skills
- Strong verbal and written communication skills
- Ability to successfully employ de-escalation strategies
- Customer service experience in a call centre management environment preferred but willing to train someone with a strong sales focus, is hungry for growth and committed to ongoing learning

**What We Provide**:
A fair hourly wage based on experience and monthly performance bonuses for achieving specified targets and performance milestones. Employer contributed benefits and an employer RRSP matching program are also provided.

Pyxis Solutions Ltd. recognizes that all people are equal in dignity, rights, and responsibilities, regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, or sexual orientation, or any other legally protected factors.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Application question(s):

- This is a full-time position only. There are no part-time opportunities available.

Hours of work are from 8:00am to 4:30pm, Monday to Friday. There are no other work hours options available. Please confirm your understanding of this.
- We are located in downtown Edmonton for those who are curious about the commute from home.

Public transport is available as well as paid employee parking.

Work Location: In person


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