Customer Care Agent

2 weeks ago

Edmonton, Canada Allstate Full time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description Summary

**Who is Allstate**:
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

**Role Designation**:Hybrid**
**Agency address**: 2504 Guardian Road Nw Edmonton, AB T5T 1K8 Canada

***Our team is growing, and we are actively looking to hire Customer Care Agents Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.**

**The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real - delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 6 pm). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately.**:
***Accountabilities**:

- ** Respond to customer inquiries about their policy in a professional manner.**:

- ** Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.**:

- ** Provide personalized service while being a Trusted Advisor with respect to insurance.**:

- ** Promote Allstate features and benefits as part of ongoing portfolio reviews.**:

- ** Manage policy renewal process and client inquiries to make changes to their policies.**:

- ** Reply to on-line requests as required**:

- ** Promote client loyalty through attention to detail and relationship building during policy renewals and updates.**:

- ** Meet and exceed key performance and attendance metrics.**:
***Qualifications**:

- ** Post-secondary education or equivalent work experience**:

- ** Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.**:

- ** Greater than 1 year customer service experience**:

- ** This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.**:
***Bonus Qualifications**:

- ** Call center, face to face customer service experience and insurance experience is preferred.**:
***Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs**:
**Skills**

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

**Good Hands. Greater Together.®

  • Customer Service Agent

    2 months ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers, as well as a supporting, caring and positive environment for our employees. **Working as a Customer Service Agent, you will**: - require Collections experience - Provide exceptional customer service...

  • Customer Service Agent

    3 months ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Real Estate Agents Realtor®

    3 months ago

    Edmonton, Canada Elite Agent Collective Full time

    **We need agents to join our growing team. We have incredible systems and training in place and need agents who can quickly integrate, are good with technology, and are ready to take on leads quickly and grow their business.** Are you starting a new career in Real Estate or looking to go to the next level? Our agents spend the most time doing what they love...

  • Technical Support Agent

    3 months ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing receivables management company with a high focus on technology driven solutions. We are a forward-thinking employer offering a supporting, caring and positive environment for our employees. We are currently looking to fill an IT support position within our IT Department located in our Edmonton,...

  • Customer Service Manager

    3 months ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    **Benefits**: - Bonus based on performance - Dental insurance - Health insurance - Paid time off We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career. **Responsibilities**: - Manage...

  • Customer Retention Representative

    3 months ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    Join a leading insurance and financial services agency for Desjardins Insurance with 2 locations in Edmonton. We are looking for a star who is an energetic, self driven professional. Great hours, supportive staff. No nights! No weekends! Come join our winning team! - Competitive salary and bonuses - Ongoing promotions with cash, prizes and travel...

  • Customer Service Rep

    3 months ago

    Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    Join a leading insurance and financial services agency for Desjardins Insurance with 2 locations in Edmonton. We are looking for a star who is an energetic, self driven professional to provide exceptional customer service to our clients. Great hours, supportive staff. Come join our winning team! - Competitive salary and bonuses - Ongoing promotions with...

  • Customer Service Agent

    4 days ago

    Edmonton, Canada Western Drug Distribution Centre Full time

    **Job Summary** **Duties**: - Answer incoming calls from veterinary hospitals. - Assist customers with product information, pricing, and availability - Process orders, product returns efficiently and accurately - Working knowledge of Agent call center - Maintain accurate customer records and product order information - Analyze customer feedback to improve...

  • Customer Service Agent

    3 months ago

    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    **Customer Service Agent, Part-Time (Edmonton)** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our...

  • Customer Service Agent

    3 months ago

    Edmonton International Airport, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Customer Service Agent

    3 months ago

    Edmonton, Canada Central Mountain Air Full time

    Central Mountain Air is a western Canadian privately owned and operated company. We offer a family-oriented, team-based work environment with a focus on safety, on-time performance, and exceptional customer service. Central Mountain Air is currently looking for a part-time Customer Service Agent out of our Edmonton base. Customer Service Agents are part of...

  • Customer Service Agent/receptionist

    3 months ago

    Edmonton, Canada YEG FBO Services Full time

    The Shell AeroCentre is looking for one full-time Customer Service Representative. This position is for a primarily evening shifts ranging from 8-10 hours on Sunday (day Shift) to Thursday. Weekend and holiday shifts will be required. This position is located at the Edmonton International Airport. The Customer Service Representative Team Lead (CSR) is...

  • Customer Accounts Agent

    3 months ago

    Edmonton, Canada Intact Financial Corporation Full time

    JOB DESCRIPTION Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is...

  • Customer Service Agent

    3 months ago

    Edmonton International Airport, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Desjardins Insurance Agent

    5 days ago

    Edmonton, Alberta, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    About the RoleWe are a leading insurance and financial services firm seeking a highly motivated and results-driven individual to join our team as a Financial Services Sales Representative. As a key member of our team, you will play a crucial role in establishing strategic and marketing initiatives around life and health insurance, driving sales and service...

  • Desjardins Insurance Agent

    4 days ago

    Edmonton, Alberta, Canada Kyle Houston - Agent for Desjardins Insurance Full time

    About the RoleWe are a leading insurance and financial services firm seeking a highly motivated and results-driven individual to join our team as a Financial Services Sales Representative. As a key member of our team, you will play a crucial role in establishing strategic and marketing initiatives around life and health insurance, driving sales and service...

  • Customer Service Agent

    3 months ago

    Edmonton, Canada Daifuku Co Full time

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position...

  • Customer Accounts Agent

    3 months ago

    Edmonton, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Customer Service Agent

    3 months ago

    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    **Customer Service Agent - Part-time T3/4** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our...

  • Customer Accounts Agent

    2 months ago

    Edmonton, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...