Customer Service Agent

2 weeks ago

Edmonton, Canada Central Mountain Air Full time

Central Mountain Air is a western Canadian privately owned and operated company. We offer a family-oriented, team-based work environment with a focus on safety, on-time performance, and exceptional customer service. Central Mountain Air is currently looking for a part-time Customer Service Agent out of our Edmonton base.

Customer Service Agents are part of a team that works in conjunction with crew members and ground agents to escort and board passengers, take reservations and maintain baggage accuracy and safety. Customer Service Agents report to the Customer Service Supervisor and are an integral part of our team.

**Responsibilities**:

- Check-in and greeting passengers, taking reservations and handling payments (when necessary)
- Responding to passenger inquiries
- Assisting passengers with disabilities during deplaning and enplaning
- Processing baggage and cargo
- Gate operations and flight closure, communicating load counts to flight crews
- Ability to lift up to 50 lbs.
- Other duties as assigned

**Job Requirements**
- Superior customer service skills
- Good communication and interpersonal skills
- Ability to work independently as well as in a team environment
- Ability to work flexible hours, including split shifts and weekend coverage
- Willingness to work outside in adverse weather conditions
- Good computer skills
- A positive attitude with the ability to be flexible
- Must be able to obtain and retain a Restricted Airport Identification Card (RAIC)

**Benefits of Working at Central Mountain Air**
- Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance and travel emergency medical insurance
- Group Retirement RRSP contribution matching program
- Corporate rates with Good Life Fitness
- Competitive sick and personal leave benefits
- Employee Family Assistance Program

**Travel Benefits**
- Standby travel within Central Mountain Air network for employees, their eligible family members, and their buddies (not including fees and taxes)
- Free cargo shipping for employees on CMA flights
- Standby travel for employees and eligible family members on other airlines around the world
- Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays

**Employee Programs**
- Training Assistant Program, Milestone Recognition Program and Employee Recognition programs
- Opportunities for career development, growth, and promotions
- Inclusive team atmosphere
- Central Mountain Air thanks all applicants, however, only those selected for an interview will be contacted._

**Job Type**: Part-time

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement

Ability to commute/relocate:

- Edmonton Int'L Airport, AB T9E 0V3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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