Admin Coordinator

2 weeks ago

Toronto, Canada Merrithew International Full time

**Job Title**: Admin Coordinator, Global Hosting
**Reports to**: Senior Account Manager, Global Hosting Department

**Position Overview**:
Provide superior flawless execution in the co-ordination and administration support for the Global Hosting
Department of the company. Responsibilities focus on back-end support of Coordinators, Hosting, that are handling the day-to-day facility services and activities associated with growing the revenue for
Merrithew hosting.

**Major Responsibilities**:
**Coordination and Implementation**:

- Collect all post-course documents, attendance lists, Instructor declarations, and ensure attendees are entered into the database (EMS) to generate completion letters.
- Collecting Instructor Trainer’s Invoices, checking the accuracy before submitting to Accounting for the invoice getting paid in a timely manner.
- Collecting Exams from Host Sites and/or Instructor Trainers and submitting to the Education Programming team; coordinate and follow up with Programming on exam results
- Working on other EMS tasks, including maintaining course & IT assigned Info on Merrithew’s Website, setting up new accounts, training locations etc.
- Managing the Global Hosting department payment process, including in bound host sites’ deposits and final payments against the company’s education management system
- Coordinating with cross functional departments within the company where necessary, including Marketing, Commercial sales, Education Programming, Education Services, etc.
- Other duties as assigned

**Customer Service**:

- Provide superior customer service Host Training Centers by providing post course materials/ paper works, and issuing completion letters in a timely manner.
- Proactively communicate with Instructor Trainers, facilitating them with the IT invoices processed in a reasonable timeline.

**Skills and Qualifications**:

- 2+ years of coordination, customer service and office administration experience; preferably in a fitness related field
- Post-Secondary Education in Business/Office Administration an asset
- Bi-lingual English and additional proficiency in Asian languages is an asset
- Ability to multi-task and adapt to changing priorities
- Strong time-management, prioritization and organizational skills
- Strong computer skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Filemaker Pro (order entry), and CRM
- Acute attention to detail
- Strong interpersonal skills
- Strong written and verbal communication skills
- Ability to take initiative in order to get things done in a timely manner
- Ability to work effectively as part of a team or on their own

Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources.

Merrithew is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest but only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you legally eligible to work in Canada?
- In future would you require sponsorship to work in Canada?
- What is your salary expectation?
- We are located at 1271 Tapscott Road, Scarborough. Are you open to working on-site and does the commute work for you?
- Do you speak any other language(s)?
- Are you familiar with any CRM Software?

Work Location: Hybrid remote in Toronto, ON M1X 1S9

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