Administrative Clerk

3 weeks ago

Winnipeg, Canada Community Therapy Services Inc. Full time

**Administrative Clerk II (CUPE)**
**Full time, Permanent**

The Administrative Clerk II is responsible for ensuring a positive first impression of Community Therapy Services. Key responsibilities are to provide a professional and friendly front line reception experience to staff and guests over the phone and in person. Experience in a fast-paced, detail-oriented position is essential. The Administrative Clerk II will perform a variety of administrative duties, maintain databases and records, and will maintain positive relationships with management, staff, clients and third parties. This role requires in-office presence with a weekly schedule of 37.5 hours from Monday to Friday.

**Position Overview**
**Receptionist duties**
- Responsible for answering the multi-line phone system, responding to inquiries and concerns and ensuring calls are transferred promptly
- Greeting clients on the phone and office in a friendly, professional and inviting manner
- Efficiently triage and transfer incoming calls
- Receive all incoming/outgoing couriers and deliveries
- Process and sort all incoming and outgoing Canada Post Mail
- Send faxes upon request for staff
- Handle incoming complaints following complaint-handling procedures, directing them to the right manager
- Train and cross-train relief staff and summer students
- Maintain the reception desk in a tidy and presentable manner.
- Provide a variety of administrative support such a: scanning/uploading documents, faxing, and appointment scheduling
- Other administrative duties, as assigned inclusive of: minute-taking, filing, ordering office and kitchen supplies, mail runs and distribution of the daily mail and changing toner in photocopier/filing paper trays
- Assist with team engagement activities

**Medical Record duties**:

- Responsible for clerical duties including maintaining medical records and patient charts
- Faxing documents to appropriate recipients and third parties
- Creating labels, distributing and sorting completed paperwork with accuracy
- Entering data into Accuro data base and updating client information as needed
- Maintain health records including accurate filing, culling and refiling using a colour coded system
- Familiar with PHIA and health privacy - successful applicant must complete PHIA certification
- Maintain OfficeMate database entries

**Skills and Qualifications**:

- Experience in a busy office setting.
- Experience with Accuro
- Proficiency in the use of computer systems, including Microsoft Word, Excel and Outlook.
- Experience in Wordpress an asset
- Communicate effectively, honestly and respectfully within the team and with other staff members
- Must be able to communicate effectively in English, both oral and written, and have excellent interpersonal skills.
- Strong organization skills and accuracy in finished work
- Ability to multi-task, respond to many different priorities/requests.
- Respect for confidentiality
- Ability to perform independently, take initiative, and as a member of the team.

**Salary & Benefits**:As per CUPE contract

**Education**:

- grade XII or recognized equivalent
- Successful completion of a recognized medical secretarial program or equivalent

**Valentina Cornejo**

**Executive Director**

F: (204) 942-1428

Closing date March 24, 2023
Start date ASAP

**Job Types**: Full-time, Permanent

**Salary**: $16.50-$19.24 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Application deadline: 2023-03-24

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