IT Support/help Desk Technician

2 weeks ago

Toronto, Canada Elte Carpets Ltd Full time

**WHO WE ARE**
- Elte, Ginger’s Elte MKT are 3 premium luxury home furnishing destinations in Toronto. We provide our clients with a complete home décor experience by offering fine products from around the world that are well made and beautiful to look at. Our showrooms house a large and diverse selection of furniture, bedding, lighting, accessories, rugs and broadloom as well as decorative plumbing, hardware and boutique items. Elte’s family tradition began over 100 years ago, and we continue into our fourth generation with the same excitement and passion for our clients and products._

**WHAT WE ARE LOOKING FOR**

We are searching for a reliable** **and dependable** **full time I.T Support/Help Desk Technician. This position will be the first point of contact for approximately 200 users, across our main office and retail locations in a corporate network environment. This is not just another “help desk” position; it will provide the opportunity to get “hands-on” experience in configuring and deploying new workstations and network devices, working with new technologies and being an integral part of our I.T team. As part of the Elte team, you must be driven, flexible and motivated to help others. You are self-motivated and reliable rain or shine.

**WHAT YOU DO **(among other things):

- Communicate clearly and effectively either electronically, by phone or in person with both technical and non-technical users experiencing difficulties to determine, resolve and document problems experienced. This could mean prioritizing and managing several open cases at once.
- Field incoming help requests from end users.
- Collect, organize and maintain a problems and solutions log for use by other I.T. team members.
- Perform troubleshooting and remediation
- Manage deployment, administration and support for corporate desktops.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Other duties as assigned.

**QUALIFICATIONS**:

- 1-2 years of phone support in a small-medium corporate environment is beneficial
- Post-Secondary Degree or Diploma in Information Technology, Computer Science, or related discipline
- Solid understanding and strong proficiency with software technologies and basic hardware.
- Strong Windows and Software Application and hardware support for Microsoft products, including Office 365.
- Knowledge of VMWare and experience with a ticketing system would both be an asset
- Strong communication skills and command of the English language, written and verbal are required for this position
- Responsible self-starter who can effectively plan and organize his/her own work
- Must be able to work independently and know when to escalate issues upon determining cause
- Excellent customer service skills
- A positive and enthusiastic attitude
- Prioritizing and multitasking abilities and meeting deadlines

***

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Elte Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

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