IT Help Desk Support

2 weeks ago

Toronto, Canada Hobart Canada Full time

**Company Information**

Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems. Headquartered in Toronto, Ontario with branch offices in Halifax, Nova Scotia, Montreal, Québec, Toronto, Ontario, Edmonton, Alberta, and Vancouver, British Columbia. The company employs more than 200 people. Included in this number are over 100 service technicians providing nationwide service, effectively making Hobart Canada the industry’s largest service organization.

Reporting to our Manager, IT and Business Analytics, the IT Help Desk Support is an integral part of a team that supports our IT function. **Working out of our North York, ON **office, youneed topossess excellent verbal, written and interpersonal communication skills. You will be tasked with keeping the organization up and running and look for innovative ways to support the business. We need someone who can deliver great service to everyone in the company as well as assisting in maintaining and developing our systems.

**To be successful in this role, you will need/have**:

- Degree, diploma or certificate in information systems, 1-2 years of experience in IT
- Strong customer service skills required.
- Problem solving, analytical and decision-making skills.
- Must be able to multi-task.
- Knowledge of Windows OS, Microsoft Surface, Lenovo/Dell devices, Azure, Office 365, Microsoft AD, MDM software, mobile operating systems (Android and IOS) and VoIP technologies
- Good verbal and written communication skills with attentiveness to detail.
- Ability to deal effectively with a wide range of vendors and service providers.
- Availability and flexibility of hours of work (some evening/weekend work required) as well as willingness to occasionally travel for training or remote work as
- Ability to adapt to a changing environment hardware and software changes.
- Bilingual in French and English, would be an asset.

**Key responsibilities include**:

- Oversee installation, configuration, maintenance, troubleshooting of end user devices and onboarding process (walk new employees through the start-up and ensure all access is up and running in a timely manner).
- Assisting in administration of hardware in our DataCenter to ensure our systems run smoothly. Respond to failures and power outages.
- Assist in managing our providers, monitoring our bandwidth, CATO VPN administration, addition of network connections and cabling. Monitor our wireless network across our offices.
- Liaison with other IT teams across the organization and be willing to learn, adapt and execute tasks as directed.
- Assist in the education and understanding of technologies by our users.
- Assist in identifying threats or issues that exist on our networks.
- Cross-train as needed for team vacation coverage
- Comply with Health and Safety policies and procedures

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Extended health care
- RRSP match

Schedule:

- Monday to Friday

**Experience**:

- IT support: 2 years (preferred)

**Language**:

- French (required)

Work Location: In person

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