Information Technology Help Desk Support
3 weeks ago
Akkodis is seeking a IT Helpdesk/Technical Support (Fluent English/(Spanish/French) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Customer Service and browser troubleshooting Experience: . and preference would be someone with Knowledge of computer software, such as configuration management software and Prior Banking/Financial domain experince.
Position: Helpdesk / Technical Support - 2
Location: Eglinton Ave East ON (Hybrid Twice Per Month)
Contract
Job Description
Must Haves:
• Fluent English/(Spanish/French)- Mandatory (no exceptions, bilingual and fluency in both required) -
• 1-2 Years Customer Service Experience
• 1-3 years of browser troubleshooting practices
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
- Previous Help Desk or Contact Center experience
-Technical Help Desk Experience
Typical Day in Role:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
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Information Technology Help Desk Support
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Toronto, Canada Akkodis Full timeAkkodis is seeking a IT Helpdesk/Technical Support (Fluent English/(Spanish/French) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Customer Service and browser troubleshooting Experience: . and preference would be someone with Knowledge of computer software, such as configuration management software and...
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Toronto, Canada Akkodis Full timeAkkodis is seeking a IT Helpdesk/Technical Support (Fluent English/(Spanish/French) for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Customer Service and browser troubleshooting Experience: . and preference would be someone with Knowledge of computer software, such as configuration management software and...
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