IT Help Desk Technician

3 weeks ago


Winnipeg, Canada Microage Full time

Professional Services - IT Technician (Tier 1 / Dispatch)
MicroAge Manitoba provides small and medium sized organizations across the province with
managed IT services and business technologies, supported by a team of skilled professionals.

**Responsibilities**:

- Coordination of all service requests / creating tickets in ticketing software
- Scheduling technicians, planning, and establishing work priorities
- Work with team members to resolve tickets, and ask for support when necessary
- Liaise with client contact(s) and internal teams to facilitate client service requirements
- appropriate escalation
- Manage service team utilization and ensure all techs are at 75% utilizations week over
- week
- Resolve support tickets if time permits
- Gain certifications for Microsoft and other vendors
- Ensure all tickets are responded to in under 15 minutes

**What You Bring**:

- Superb attention to detail and organization skills
- Preferred Diploma and/or Secondary Education in IT or Networking
- Professionalism and excellent communication skills
- Experience with Microsoft solutions, industry certifications are an asset
- Experience with automation software
- A driver’s license and a reliable vehicle is required

Renumeration

Salary - $35,000.00-$40,000.00

**Benefits**:
Dental, Vision, Health, Accidental Death, Life Insurance, Long Term Disability
- Costs shared 50% (except long term disability)
- Optional

Vacation
- Two weeks (accruing); Three weeks after 5th anniversary
- 40 hours personal time off, does not accrue and resets at the beginning of each calendar year.

Job Start
- Flexible
- Work Hours 8:30 am - 5:00 pm (Monday through Friday) with flexibility depending on job demands

(Guaranteed a minimum of 40 hour per week)

Contact info***

Leanne Kutchma (She/Her)

**Director of Operations**

MicroAge Manitoba

1038 Portage Avenue, Winnipeg, MB R3G 0S2

Main: (204) 779 1700

Direct: (204) 813 2538


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