Client Experience Service Desk Technician
6 months ago
**What We Offer**:
- Health and Dental - Employees and their families enjoy flexible benefits options covering an extensive list of medical and dental expenses and services.
- Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
- Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being.
- Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
- EQ Care® - You and your family will have free access to speak with a doctor by phone or app from wherever you are.
- Gym Subsidy Program
- Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.
**Client Experience Service Desk Technician**
Are you someone who "gets" IT. You're frequently called on by friends and family to solve their technology problems. You enjoy working with technology and trying new things. Your home network is the envy of major corporations. You know how to talk to people. You've always been able to explain complex technology to other people.
You are a problem solver. You are not afraid to work on a project you've never done before. You know that google is your best friend
This is a hands-on position. Reporting to the Manager - IT Client Experience, you’ll interact with our user communities regularly. You’ll support a variety of technologies and respond to a wide range of support issues. The job can be stressful at times, but you know how to manage user’s expectations.
You recognize that filling out tickets and documenting activities are a fact of life. No likes doing them, but they need to be done well.
- Provide first and secondary-level technical support, maintenance, and troubleshooting for hardware and software in a Microsoft Windows environment.
- Setup and maintain new computers, laptops, and mobile devices including all required hardware and software.
- Provide help desk support for users for all hardware and software issues and requests.
- Effectively communicate electronically and in person with computer users experiencing difficulties.
- Work individually and in a team on IT projects, such as hardware or software upgrades.
- Comfortable in using a ticketing system to log all support calls and requests.
- Travel between proximity locations as required.
- Assist in the purchase of PC's and PC components.
- Identify, scan and clean infected desktop/laptop systems.
- Document solutions to problems and recommend fundamental changes to system configurations to prevent recurrences.
- Provide feedback on problematic trends and patterns in technical support to leadership.
- 5+ years of Desktop support experience in a large-scale distributed environment.
- Fundamental knowledge of Windows (10/11), Active Directory, Microsoft Office, Azure, network protocols and telephony.
- Experience in supporting IP and cloud-based phone systems.
- General experience with Citrix, iOS, Android.
- The ability to work in a fast paced, high volume, changing environment.
- Demonstrated systematic, analytical approach to problem solving.
- Experience supporting, troubleshooting, and repairing computer hardware, including desktops, laptops, printers, and peripherals.
- Experience in a help desk environment.
- Experience with manufacturing environments will be considered as asset.
- Experience with Intune, Power Apps and PowerShell will be considered an asset.
- Excellent customer service skills.
- Good verbal and written communication skills.
- Self-motivation and a team player attitude.
Should this excellent opportunity interest you, please submit your resume, including salary expectations.
We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.
-
IT Service Desk Team Lead
6 months ago
Winnipeg, Canada OXYGEN TECHNOLOGIES Full time**SERVICE DESK TEAM LEAD** The Private Network, a leading company in Managed IT Services, is seeking a highly skilled and dedicated Service Desk Team Lead to join our team. Reporting to the Service Desk Manager, you will play a crucial role in mentoring the Service Coordinator, Tier I, Tier 2 and Tier 3 technicians, ensuring the efficient and optimized...
-
IT Help Desk Technician
6 months ago
Winnipeg, Canada Grant Memorial Church Full time**JOB DESCRIPTION** **JOB TITLE: IT Help Desk Technician** **DEPARTMENT: Information Technology** **REPORTS TO: IT Administrator** **JOB SUMMARY**: In a team environment, the IT Help Desk Technician will provide ongoing, in person and remote support to end users. Technical support includes workstation, systems and network troubleshooting, hardware/software...
-
Service Desk Technician
6 months ago
Winnipeg, Canada PRICE INDUSTRIES LIMITED Full time**What We Offer**: - Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services. - Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage. - Employee and Family Assistance Program (EFAP) - You...
-
IT Help Desk Technician – Winnipeg Terminal
6 months ago
Winnipeg, Canada TEAMS Transport Full timeTEAMS Transport is looking to hire a full time IT help desk technician Are you an experienced IT Help Desk Technician able to take the hassle out of any technical problem? Patient and friendly even with difficult customers? Are you able to share your advanced technical knowledge in the simple and understandable way? Then you are the perfect team member...
-
Help Desk Technician
4 weeks ago
Winnipeg, Manitoba, Canada trademark homes Full timeJob TitleHelp Desk Technician - Trademark HomesAbout the JobWe are seeking an experienced and skilled Help Desk Technician to join our team at Trademark Homes. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.Key ResponsibilitiesRespond to user inquiries and resolve technical issues...
-
Help Desk Technician
4 weeks ago
Winnipeg, Manitoba, Canada Randstad Full timeAre you a skilled Service Desk/Deskside Support Specialist looking for a new opportunity in Winnipeg?We are pleased to offer a new contract role as a Help Desk Technician - Level 2, providing on-site support for our client.About the OpportunityThis is an exciting chance to work with a leading employer in the local market. The estimated length of this...
-
IT Service Desk Technician- Term
6 months ago
Winnipeg, Canada Red River College Polytechnic Full timeRRC Polytech is a leader in applied learning and innovation. Our talented team of employees is passionate about education, innovation and student success. We offer competitive salaries, extensive benefits and the opportunity for personal and professional growth in a rewarding career. At RRC Polytech we are committed to fostering an inclusive environment,...
-
Help Desk Technician
6 months ago
Winnipeg, Canada Evident IT Inc Full time**Help Desk Technician** Would you like to work for great leaders who view you as a **real person,** not a "human resource"? Are you someone who wants to be an individual AND work toward bigger goals as a team? Are you passionate about learning new things, and teaching others what you know? Want to receive individualized coaching and training _every week_...
-
Front Desk Coordinator
4 weeks ago
Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full timePursue a career opportunity with Pixel Auto Service Limited as a Front Desk Coordinator. As the face of our company, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.About UsPixel Auto Service Limited is a leading provider of automotive services. Our team is dedicated to delivering...
-
Help Desk
6 months ago
Winnipeg, Canada Pitblado Law Full timeWe are committed to addressing the importance of diversity and inclusion and fostering a workplace that reflects the strength and diversity of our community and our clients. If you identify as a member of a diverse group, including any of the following designated groups, we encourage you to self-declare in confidence within your cover letter or...
-
IT - Service Technician
6 months ago
Winnipeg, Canada 365 Technologies Full time365 Technologies is a leading Managed Services Provider, located in Winnipeg, MB, focused on empowering companies through technology. Job Title: Service Technician Reports To: Service Manager Responsibilities & Duties: - Service Technicians must be available to drive to client locations throughout Winnipeg as required and without advance notice. -...
-
Front Desk Receptionist
6 months ago
Winnipeg, Canada ETAC Service & Supply Full time**About Us**: At ETAC, we are committed to powering projects of industry across North America. Manufacturing, construction, industrial, energy sectors, and emerging industries such as electric vehicle charging infrastructure can benefit from our streamlined distribution services. **Job Overview**: We are currently looking a Front Desk Receptionist at our...
-
Front Desk Receptionist
3 months ago
Winnipeg, Canada Litwin Auto Body Full timeJOB POSTING: Job Title: Front Desk Receptionist Location: 2075 Plessis Road **Job Type**: Full-Time About Us: Litwin Auto is a high-demand, fast-paced auto body shop known for our commitment to exceptional service and quality. We are currently seeking a motivated and detail-oriented Front Desk Receptionist to join our dynamic team. Key...
-
Senior Service Desk Role
1 month ago
Winnipeg, Manitoba, Canada Randstad Full timeSr. Service Desk Analyst OpportunityWe are seeking a highly skilled Sr. Service Desk Analyst to join our team. As a Sr. Service Desk Analyst, you will be responsible for providing technical support to our clients. This is a contract opportunity that offers a chance to work with a leading employer in the local market.Responsibilities:Receive and resolve...
-
Pc Technician
6 months ago
Winnipeg, Canada Buhler Versatile Inc. Full timeJob Summary: **Responsibilities and Duties**: - Help setting up new desktop hardware including PC’s, monitors and docking stations - Imaging PC’s and installing and configuring all company security programs and verifying that the system meets security protocols - Repairing and building PC’s - Using the Helpdesk ticketing system, prioritize and...
-
Irrigation Service Technician
6 months ago
Winnipeg, Canada Superb Sprinkler Service Full timeSuperb Sprinkler Service has been Winnipeg's Leader in automatic underground irrigation systems for the residential, commercial, and playing field industries since 1957. We are positioned to expand our operations and are looking for GREAT employees to take EXCELLENT care of our well established customer base. This is a great opportunity for a rewarding...
-
Service Desk Specialist
1 month ago
Winnipeg, Manitoba, Canada Randstad Canada Full timeJob SummaryWe are seeking a skilled Service Desk Specialist to join our team in Winnipeg. As a Deskside Support Technician, you will be responsible for resolving end-user IT incidents, problems, requests, and standard changes. Your excellent customer service and communication skills will be essential in providing one-on-one end-user support and problem...
-
IT Service Desk Technician
2 months ago
Winnipeg, Canada Red River College Polytechnic Full time- **IT Service Desk Technician (Term Full-Time)** Information Technology Solutions **POSITION TYPE**: Full-Time, Term Position Available (anticipated November 18, 2024 up to November 18, 2025) **SALARY**: $46,862 - $65,993 per annum **POSITION LOCATION**: Notre Dame Campus (Winnipeg, MB) **DUTIES** **REQUIRED QUALIFICATIONS** - Diploma in Information...
-
Tire Technician
4 weeks ago
Winnipeg, Manitoba, Canada P & B Truck and Tire Technician Ltd. Full timeP & B Truck and Tire Technician Ltd. is seeking a skilled Tire Technician - Vehicle Servicing Specialist to join our team.About the RoleThis is a permanent position working approximately 30-35 hours per week, requiring reliability, flexibility, and strong communication skills as a team player. You will work in a dusty environment with occasional noisy...
-
Front Desk Receptionist
2 months ago
Winnipeg, Canada Auto List Full timeJoin Our Team at Auto List: Front Desk Receptionist Wanted! Are you friendly, organized, and ready to make a difference? Auto List is looking for a new Front Desk Receptionist to join our team! **Key Responsibilities**: - Warmly greet and welcome visitors in a professional manner - Manage incoming phone calls, schedule appointments, and oversee front desk...