Help Desk

6 months ago

Winnipeg, Canada Pitblado Law Full time

We are committed to addressing the importance of diversity and inclusion and fostering a workplace that reflects the strength and diversity of our community and our clients. If you identify as a member of a diverse group, including any of the following designated groups, we encourage you to self-declare in confidence within your cover letter or resume**:Women, Indigenous Peoples, Members of the 2SLGBTQ+ Community, Persons with a Disability, Visible Minorities.**

We are committed to providing **barrier-free access and engaging in accessible employment practices**. Applicants may request reasonable accommodation related to any of the materials or activities used throughout our selection process.

**Reporting to the Director of Information Technology, your key responsibilities will include, but are not limited to, the following**:

- Responding to help desk requests and prioritizing issues according to severity;
- Troubleshooting, analyzing and resolving hardware, software, and VOIP telecommunications-related issues;
- Dealing with printers, telephones and copiers and performing minor preventative maintenance;
- Troubleshooting and resolving wireless connectivity problems;
- Supporting remote users connected via VPN/2FA;
- Meeting setup and support for video conferencing using web-based conferencing systems and setting up audiovisual equipment as needed;
- Interact and maintain a positive working relationship with external vendors, MSP, and service providers;
- Liaising with vendors to resolve equipment and software related issues;
- Imaging workstations and laptops;
- Configuring and deploying desktops, laptops, and other equipment, as needed;
- Retaining ownership of issues/requests to a conclusion; recording problem/solutions within the Help Desk tracking system;
- Refer to Help Desk problem log entries to pinpoint trends and trouble areas in order to conduct proactive maintenance or repairs;
- Maintaining and tracking inventory of all IT related devices (e.g., laptops, desktops, monitors, handheld devices, phones, etc.);
- Working on projects associated with desktop support related tasks such as rollouts, upgrades and new products;
- Making changes to network and systems access, setting up, changing, and terminating accounts;
- Install, move, add and change (IMAC) computers, telephones and equipment;
- Responsible for configuring, and troubleshooting other devices such as iPhone, iPad/tablets, and other electronic devices used for office productivity;
- All other duties as assigned or required.

**Experience and Qualifications**:

- Post-secondary degree, certificate or diploma in Information Technology or computer systems and a minimum of 2 years' experience in a helpdesk or IT support role;
- Proficient knowledge of Windows desktop and server operating systems including setup & configuration, maintenance, installation and troubleshooting;
- Experience with PC hardware support and troubleshooting;
- Knowledge of virtual server platform is required;
- Knowledge of networking/network architecture required;
- Experience working with Microsoft 365 is required;
- Excellent interpersonal and communication skills, verbal and written;
- Self-motivated, proactive, analytical, and a forward thinker;
- Ability to work both independently and in a team environment;
- Ability to multitask and prioritize in a fast-paced environment, while handling multiple priorities simultaneously, with a sense of urgency and a commitment to timely completion;
- Experience working in the Legal Industry and IT security is considered an asset;
- The ability to carry up to 50 pounds.

Pitblado Law offers a friendly work environment, competitive salary, and an excellent benefits package, including a RRSP/DPSP plan.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- Help Desk / Network Technician: 2 years (preferred)

Work Location: In person

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