IT Help Desk Technician – Winnipeg Terminal
5 months ago
TEAMS Transport is looking to hire a full time IT help desk technician
Are you an experienced IT Help Desk Technician able to take the hassle out of any technical problem? Patient and friendly even with difficult customers? Are you able to share your advanced technical knowledge in the simple and understandable way?
Then you are the perfect team member we are looking for
The IT Help Desk Technician is responsible for providing technical assistance and support to Teams Transport related to computer systems, hardware, or software. They are also responsible to respond to staff inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.
IT Help Desk Technician responsibilities
Serve as the first contact with customers who need technical assistance via the phone or email Perform troubleshooting using different diagnostic techniques Troubleshoot, diagnose, and resolve technical hardware and/or software issues Provide quick resolution and excellent customer service Redirect unresolved issues to the next level of support personnel Provide needed information on IT products or services Keep record of problems and their resolution Follow-up with customers Provide feedback on processes and make recommendations on areas to improve Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting Suggest improvements on proceduresIT Help Desk Technician requirements
Previous working experience as an IT Help Desk Technician for 1 year BA in IT, Computer Science, or similar relevant field In-depth knowledge of computer systems and mobile devices Hands on experience with diagnosing and resolving basic technical issues Excellent communication and interpersonal skills Customer-oriented and patientEducation Requirements, Skills, and Knowledge
At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment. At least 1-year demonstrated experience managing & working with the following technologies: Windows 11 & 10Microsoft Office Suite (2010 & Newer)Windows Server 2008 R2, 2016 R2, 2019Active DirectoryDHCPTerminal ServicesOffice 365Interested candidates should email their resume and references to itsupport@teamstransport.com
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