Library Assistant V

6 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level N

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
As the academic commons of Western University, Western Libraries provides the library and archival expertise and infrastructure - information resources, technology, people, and spaces - required to cultivate and mobilize knowledge, and accelerate excellence in teaching, research, and scholarship.

**Responsibilities**:
The Library Assistant (User Experience) supports the work of the User Experience team in the Student Engagement & User Experience functional area. This role supports Librarians in the design, delivery and evaluation of programs and services to improve and enhance digital and in-person library services and the overall experience of the Library. The role contributes to the development of relationships with Western Libraries’ various user communities and utilizes information gathered from these relationships to identify and prioritize users’ needs as they pertain to libraries in order to enhance Western Libraries collections, facilities and services. The Library Assistant (User Experience) will support the day-to-day activity and operation of the library, providing timely, effective, and courteous reference services to library users. The User Experience Library Assistant gathers, analyzes and report on data collected on user feedback. Disseminating user feedback and participating in Western Libraries committees and working groups as required.

**Qualifications**:
**Education**:

- 3 year university bachelor’s degree

**Experience**:

- More than 2 years and up to and including 4 years
- Experience working in an academic library or similar setting reference or informational services and demonstrating resources and services
- Experience providing customer service, issue resolution and cash handling and reconciliation

Knowledge, Skills & Abilities:

- Knowledge of Western Libraries’ procedures and policies as they relate to circulation and the Access Code for Western Libraries preferred
- Strong customer service orientation in supporting diverse users, with the ability to identify and understand information needs, library resources, and university services, and to provide appropriate solutions to meet these needs
- Excellent oral and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Ability to collaborate effectively with library staff from across Western Libraries to deliver programming and evaluate/report on methods for service development
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to interact professionally with diverse stakeholders including students, staff, faculty, community members, and library partners
- Ability to organize, prioritize, and accomplish a variety of tasks in a fast-paced environment to monitor projects and complete duties
- Ability and willingness to stay abreast of technological developments
- Ability to work independently and effectively as a member of the team to achieve department goals
- Intermediate computer skills using a variety of software, including Internet browsers, Microsoft Office Suite (including creation of spreadsheets with use of formulae), content management software, and an integrated library services platform
- Excellent written communication skills to complete detailed analytics and reports for multiple audiences
- Attention to detail with the ability to analyze and synthesize sizeable amounts of detail and data with high levels of accuracy
- Working knowledge of catalogue standards for bibliographic and item records for serials and monographs
- Working knowledge of collections maintenance procedures and relevant classification systems, such as Library of Congress
- Attention to detail and accuracy to ensure seamless access to Library materials from Western Libraries and global library partners
- Strong fine motor skills to handle a variety of library materials
- Library experience including familiarity with Library of Congress classification system
- Ability to work within a flexible schedule (evening and weekend hours) to accommodate Western Libraries’ events and activities
- For staff assigned to the Music Library: the ability to read music, understanding of musical terminology in common European languages, familiarity with instruments and ensembles in both classic

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