Library Settlement Worker

6 months ago

London, Canada LUSO COMMUNITY SERVICES Full time

**LIBRARY SETTLEMENT WORKER**

***: The Library Settlement Worker provides information & referrals to newcomers residing in NE London. The position is in partnership with the London Public Library system and is funded by Immigration, Refugees and Citizenship Canada.

**REPORTING**: The Library Settlement Worker will receive day to day supervision by LUSO’s Director of Settlement Services in the form of formal supervision meetings as well as informal support as requested by the worker.

**POSITION DETAILS**:The Library Settlement Worker, employed by LUSO Community Services will work **within a library setting **providing support to individuals who are new to Canada. This position is working with newcomers and requires the flexibility to accommodate newly identified needs.

**Individual Service to Clients**:

- Meet with clients to assess their settlement needs and set individual priorities
- Assist clients to orient to library services
- Facilitate referrals to the most appropriate community service
- Follow up with clients when appropriate

**Group Services to Clients**:

- Participate in facilitation of library visits ( when appropriate)
- In co-ordination with library contact staff, plans and coordinate settlement-related activities and programs for groups
- Facilitates greater involvement in library specific services and programs
- Involves resource people from other community services in these programs

**Settlement Service and Outreach Plan within London Public Library**:

- Collect client feedback as requested by the LSP Steering Committee
- Maintain up-to-date profile of the community including settlement-related issues
- Share profile information with library staff
- Negotiates a protocol for library staff to identify newcomer clients and refer them to the LSP Worker
- Identifies key messages regarding library usage and refer clients to library staff (eg. library card, computer classes, English language learning materials, employment resources, services to children, etc.)

**Administrative**:

- Distributes generic promotional materials for LSP and settlement services
- Develop and maintain promotional displays and materials
- Enter statistical information in databases used by LUSO ( iCare and OCMS)
- Attend Professional Development opportunities
- Provide narrative and statistical reports as needed
- Attend staff meetings as required by LUSO Community Services

**JOB EXPECTATIONS**:

- Ensures client confidentiality
- Provides client-centered services in a supportive and culturally sensitive manner
- Work flexible hours including evenings and weekends
- Operate in accordance with policies, procedures, guidelines and protocols of LUSO Community Services, London Public Library and Immigration, Refugees and Citizenship Canada
- Constructive participation as a member of LUSO Community Services’ staff team by furthering collective team goals
- Represents the principles and values of LUSO Community Services
- Work under pressure and meet deadlines
- Work as part of an interdisciplinary team
- Other duties as assigned

**QUALIFICATIONS AND SKILLS**:

- Post secondary education in Social Services or equivalent international education in related field
- Experience in actively supporting newcomers and referring newcomers, refugees and immigrants to needed services, a minimum of 2-3 years of experience
- Excellent interpersonal skills as well as verbal and written communication skills
- Knowledge and experience using a computer and associated programs (Microsoft Suite) as well as technology platforms used for program delivery such as Zoom, Microsoft teams etc.
- Thorough knowledge of social services systems and community resources.
- **Ability to communicate in a second language an asset
- in particular: Arabic, Spanish**:

- Organizational, time management, and leadership skills.
- Assessment and problem-solving skills.
- Must obtain a Vulnerable Person’s Police Screening before commencing employment
- Possess First Aid and CPR before commencing employment

**Starting Salary**:$45,335 per year

Employees will have paid sick time, in addition to statutory holidays throughout the year and personal vacation time. Additionally, LUSO offers a comprehensive Health and Dental package to its permanent employees.

**TO APPLY SEND RESUME AND DETAILED COVER LETTER**

**APPLICATIONS WILL REMAIN OPEN UNTIL SUCCESSFUL CANDIDATE IS HIRED**

LUSO Community Services is an equal opportunity employer.

**Salary**: From $45,335.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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