User Services Student Library Assistant

6 months ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Western Libraries (WL) provides the library and archival expertise and infrastructure - information resources, technology, people, and spaces - required to cultivate and mobilize knowledge, and accelerate excellence in teaching, research and scholarship.

**Responsibilities**:
Please note that evenings and weekends may be required
- Performing a basic level of Information/Public Service duties for library users which includes greeting users to the library, checking library materials in and out, and providing access to items on short term loan such as course readings and technology. Explaining policy regarding health and safety, supporting bookable spaces and printing, troubleshooting technology, and making referrals to online services.
- Assisting with Document Delivery activities including retrieving, scanning, and packaging of materials as directed.
- Assisting with Collections Maintenance activities, including shelving, shelf-reading, and shifting of library materials as directed, as well as a basic level of duties related to providing physical treatments to library items such as RFID tagging and boxing materials for transfer to another location.
- Performing duties to support Outreach and Events initiatives, including rearranging furniture, setting up for events, and acting as a representative for Western Libraries.
- Participating in creating content for Western Libraries social media platforms

**Qualifications**

**Education**:

- Must be a full-time student at Western (enrolled in minimum 3.5 courses) and retain full-time student status for the duration of this appointment or be a current student returning to full-time studies in the fall

**Experience**:

- Customer service experience
- Previous work experience in a similar role preferred

**Skills, Abilities & Expertise**:

- A strong record of teamwork with the motivation and ability to work independently with little supervision
- Physical ability to handle library materials including extensive reaching, standing, sitting, carrying, kneeling, bending, squatting, pushing and pulling and occasional heavy lifting of up to 50 lbs. (accommodation available upon request)
- Basic understanding of library terminology
- Written and verbal communication skills to express ideas clearly and adapt communication style to suit the situation and audience
- Ability to maintain a positive, outgoing attitude with a genuine customer service orientation
- Reliable and dependable with the ability to consistently work an assigned schedule
- Ability to follow processes and practices with high attention to detail
- Demonstrates integrity and works in accordance with Western’s policies and procedures
- Computer skills with Microsoft Office, with the ability to learn and use new software programs as required
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to multi-task, prioritize and organize a fluctuating workload
- Ability to work independently and effectively as a member of the team to achieve department goals
- Ability to work in a manner that is compliant with confidentiality requirements as applicable

**How to Apply**

**Additionally, applicants must fill out the PDF document located at**:

- **To avoid any technical issues, please save the form to your drive and then complete**

**Why Western?**:
**Background Checks**:
While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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