Hxm Change Management and Training Specialist

6 months ago

Kitchener, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect, and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Our Team**:
The Waterloo Regional Police Service (WRPS) and Region of Waterloo (ROW), the “Organizations”, are embarking on a partnership to implement a shared Human Experience Management (HXM) solution. As the Organizations endeavor to enhance employee efficiency and deliver the best service possible to their communities, this new HXM solution will provide enhanced strategic value by introducing modern business practices, replacing outdated systems, and enabling a world-class user experience.

The Organizations have partnered with PricewaterhouseCoopers (PwC) for implementation and the contracted solution is the SAP SuccessFactors HXM Suite (cloud-based).

**The HXM solution will provide the following functionality**: Human Resource Information Management, Recruitment Management, Human Resources Compliance and Labour Relations, Payroll & Finance, Talent Management, Organizational Wellness, Advanced Reports & Analytics, and Workforce Management.

**The Opportunity**:
As HXM Change Management and Training Specialist you will develop and implement change management, communication and training strategies that maximize employee adoption and usage of a new enterprise Human Experience Management Solution (HXM). You will have the opportunity to collaborate with a diverse multi-disciplinary, cross-organizational team using approaches and solutions that are human centered, digitally minded, and data centric. If you share this approach and are an experienced leader in this area, this opportunity may be for YOU

You will be the expert on strategic change management planning which includes defining vision, objectives, milestones, stakeholders, timelines, inputs, and outputs.

You will leverage human centered design principles to ensure stakeholder needs are integrated into future state design, capture, and analyze changes and impacts and recommend change management solutions.

You will define the approach and plan for a change network and coordinate activities to engage the group as disseminated ambassadors of change.

You will develop a communication strategy and plan, work collaboratively with various stakeholders to draft, and approve key messages and materials, and cascade communications across the organization. You will leverage digital marketing and traditional methods.

You will design a change readiness strategy and plan and manage readiness assessment and analysis to recommend solutions over time.

You will manage and lead the design, development and execution of training strategy and plans.

You will manage the development of training materials and user manuals, including instructor guides, participant guides, and job aids.

You will oversee the review of training materials and documentation by Subject Matter Experts to ensure content accuracy and consistency.

You will facilitate training workshops as needed.

You will oversee and coordinate training delivery with a distributed group of team members.

You will use your change management and communication skills to provide knowledge transfer, tools, and strategies to support leaders managing change resistance team members.

You will participate in program management activities such as project planning, risk management, and governance activities as required.

You will perform related duties as required.

A minimum of 7 years of demonstrated experience leading large-scale organizational change efforts is required and highly preferred experience with cloud based HXM system implementations.

Bachelor’s degree in Business, Education, or a related field. An alternate combination of education and experience may be considered.

PROSCI certification is an asset as well as other recognized change management certifications and/or adult education certifications.

Strong interpersonal and leadership skills to engage, motivate, coach and mentor team and project members.

Strong communication skills and experience with digital marketing on internal programs along with the ability to clearly articulate messages to a variety of audiences

Ability to influence others and move toward a common vision or goal.

Ability to work in a changing environment and take on new challenges.

Experience leading instructional design and training program development and facilitating training programs is requ

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