Training and Development Specialist

2 months ago

Kitchener, Canada House of Friendship Full time

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun

Sounds pretty great, doesn’t it? It is

*** This is a permanent, salaried, full-time position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan.**

**This role offers 30 hours per week; generally daytime hours, Monday to Friday.**

**Work may be performed from a home office for some hours of the week.**

**Key Responsibilities**:

- Lead role responsible for coordination and communication of organization-wide and program-level mandatory training requirements in line with program goals, legislative requirements and industry best practices
- Work closely with Human Resources and Management team across House of Friendship to identify training needs and support the development of strategies to address them
- Coordinate organizational training and onboarding programs for new hires and ongoing staff training and development; including First Aid Certifications, Crisis Intervention Training, Mental Health First Aid and other program specific training
- In consultation with management team and Human Resources, performs ongoing reviews of existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of employees or the organization
- Act as a change agent; contributing to continuous improvement and the successful implementation of training initiatives alongside management team and Human Resources
- Create instructional materials, including manuals, e-learning modules, presentations, and other training aids
- Participate in the development and delivery of training to support new employees as required
- Develop and maintain a database of information on training and development activities and work with training platforms to ensure qualifications and certification requirements are met including confirming completion of required training, collection of all corresponding certifications and documentation
- Develop training reports and documents for all programs, as required
- Ensure that training provided in-house and by third parties is inclusive and accessible to all staff and aligns with House of Friendship’s values and objectives
- Maintain strong communication with program supervisors and managers regarding employee training progress and any training related issues

**Education/Experience**:

- Diploma or degree in related field (i.e. human resources, business administration or education)
- Post graduate certification in Training and Development from an accredited institution (in progress and/or willing to obtain)
- 2 years of previous experience in a similar role creating training materials, developing and facilitating training in a workplace
- Experience working in an accredited organization and/or familiarity with following accreditation standards would be a strong asset
- Experience with and understanding of adult learning principles, instructional design methodologies and working with adult learners
- Demonstrated experience in planning, scheduling and coordinating work activities

**Job Specific Knowledge/Skills**:

- Must be detail oriented, analytical, problem solver and creative thinker
- Resourceful, self
- motivated and organized
- Demonstrated skill in development and coordination of training materials and facilitation skills
- Demonstrated high level of proficiency using a variety of software programs including HRIS, MS Office, SharePoint etc.
- Demonstrated collaborative approach that values open and honest communication, integrity, respect, consistency and fairness
- Excellent verbal and written communication skills, including presentation experience
- Strong organizational skills and attention to detail
- Ability to work collaboratively in cross-departmental teams, with management and team while managing competing priorities
- Knowledge of relevant legislation, regulations, and policies such as Occupational Health and Safety Act

**Critical Skills**:

- Commitment to understand and uphold the mission, values and philosophies of House of Friendship is expected
- Exemplary emotional intelligence, resilience, communication, conflict management and problem-solving skills required
- Ability to work professionally as a team member with staff, participants and community members
- Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs
- Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed app

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