Change Management Specialist

3 weeks ago

Kitchener, Canada eHealth Centre of Excellence Full time

**Program Overview**:
The eHealth Centre of Excellence (eCE) develops, implements, and advances digital health tools and services - such as eReferral, eConsult, Virtual Care, Patient Forms, EMR Tools & Coaching, and Automated Solutions - to better serve clinicians and patients across the province. We advocate for the continued and improved use of technology to enhance the connection and secure information-sharing between all clinicians in the patient’s circle of care, as well as communication between clinicians and their patients. We also support clinicians with tools that provide decision support at the point-of-care and improve data quality, leading to enhanced outcomes for patients.

Here at the eHealth Centre of Excellence, we strive to cultivate a welcoming and collaborative work environment, where people are encouraged to share ideas and work together to turn them into real and tangible solutions that address the problems facing our healthcare system today. We are proud to be recognized as a Great Place to Work and are a certified Living Wage Employer.

**Position Overview**:
**Key Roles and Responsibilities**:

- Provides quality improvement supports to primary care clinicians and organizations to optimize the use of EMRs.
- Ensure the alignment of change management activities with participating health service providers, to smooth the adoption process and contribute to problem solving resulting in successful implementation.
- Incorporate adoption and change management strategies based on situational awareness of the details of the change and the groups being impacted.
- Conduct implementation activities, document lessons learned and present findings in a logical and easy-to-understand manner.
- Be an active and visible coach to clinicians and stakeholders.
- Work with organizations and the program team to create workflows and manage measurement systems to track adoption, utilization, and proficiency of individual changes.
- Identify resistance and performance gaps, and work to develop and implement corrective actions.
- Create and enable reinforcement mechanisms and celebrations of successes.
- Work with the program team in the execution of work plans and activities to support project implementation.
- Work with system partners to remove barriers to change.
- Provide workflow and change management support to clinicians to help embed these tools into existing and new processes.
- Other duties as assigned.

**Experience, Skills & Qualifications**:

- Minimum of 3 years of experience in an eHealth or health care capacity
(Primary Care experience an asset)
- Post-secondary education in a Healthcare related field, Information Technology, Information Management, and/or an equivalent education and experience
- Previous experience with enabling technologies and digital health within Ontario, including a solid understanding of electronic medical records (EMRs)
- A solid understanding of clinical processes
- Strong communication skills (written and oral)
- Able to work effectively with a diverse group of clinical and non-clinical stakeholders in diverse organizations.
- Excellent active listening and interpersonal skills
- Strong ability to pay attention to detail.
- Knowledge and experience developing and building tools in EMRs an asset.
- Change Management Professional designation an asset
- Travel within Ontario may be required.

**Feel like you don’t meet all the requirements?** If you have some of the skills and experience that we’re looking for and are willing to learn the rest, we encourage you to reach out to us

We thank all interested applicants; however, due to the volume of resumes we receive only those selected for an interview will be contacted.

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