Client Care Administrator

2 weeks ago


Remote, Canada SafeBridge Financial Group Full time

**Client Care Administrator**

**Job Overview**:
**Responsibilities**:

- Collect, review and verify files from Mortgage Agent ensuring all the required documentation needed has been supplied to Underwriting
- Liaise with customer to address any inquires, update requests they may have as well request from them any additional documentation required
- Manage Mortgage Agent E-Mails & Contact Lists as required
- Manage deal closings by confirming Customers, Lawyers, Banks and Mortgage Agents have all necessary documents and information required in order to ensure a smooth Customer Experience
- Manage Mortgage Agents’ digital and physical paperwork ensuring it is clean, organized and easy to access
- Analyze existing customers database to identify potential renewals or new opportunities for Mortgage Agent
- Assist with Underwriting when necessary
- Support Mortgage Agent with other professional administrative functions

**Job Requirements**:

- Post Secondary Education
- Must have minimum 2 years underwriting experience in Mortgage Brokerage industry

**Skills & Abilities**:

- Must have strong customer service focus and communication skills
- Strong analytical, auditing and math skills
- Meticulously organized
- Ability to work in a fast paced, time sensitive environment
- Capable of managing multiple deals/tasks and deadlines simultaneously
- Ability to support multiple Mortgage Agents
- Proficient computer skills
- Natural ability to be a team player and take charge when necessary
- Experience with Mortgage Industry system and tools

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- Secondary School (preferred)

Work Location: Remote


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