Patient Benefits Administrator

1 month ago


Remote, Canada Tilray Full time

**Bilingual Patient Benefits Administrator - Leamington, ON**

**(remote)**

**_About Tilray Brands Inc._**
- Tilray Brands is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better - one person at a time - by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.- Looking to develop your career at the forefront of a rapidly expanding industry?_

**Role and Responsibilities**:

- Coordination, administration, and execution of all patient benefits related activities.
- Responsible for evaluating patients for their eligibility to enroll in Tilray Medical’s Early Coverage program.
- Mediate between insured patients, referring clinics, and benefit providers to resolve claim and coverage issues in a timely manner. Responsible for the handling matters related to insurers, clinics, and patients.
- Collaborate with Tilray Medical’s Medical Outreach and Patient Care departments as necessary.
- Work with discretion regarding sensitive and confidential information.
- Maintain accurate and complete patient benefit databases, files and records, and update as necessary.
- Assist in preparing documentation for our processes and checklists.
- Accurately process and submit invoices to benefit providers.
- Ensure patients understand the details of their benefit plan and facilitate orders accordingly.
- Receives, processes and verifies the accuracy of orders and patient registration information.
- Thorough understanding of Health Canada’s Cannabis Act, as it pertains to patient benefits administration.

**Qualifications and Education Requirements**:

- 2 years in a customer service or insurance administration role
- Excellent interpersonal and communication skills
- Skillful at conveying information and ideas concisely and correcting issues promptly and professionally
- Database management experience
- Strong computer skills
- Relevant College or University education
- Must be Bilingual (Fluent in both French and English)



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