Administrative Assistant

1 week ago

Collingwood, Canada Parkbridge Lifestyle Communities Full time

**CUSTOMER SERVICE/ ADMINISTRATIVE ASSISTANT (WARRANTY COORDINATOR)**

Reporting to the Warranty Manager, this role is responsible for assisting the daily warranty operations and providing excellent service to customers as they start their homeownership journey with Parkbridge.

**WHAT YOU WILL BE DOING**

**Communication and Scheduling**:

- o Provide excellent communication to the homeowner and updates to necessary Parkbridge team members with respect to all warranty-related matters
- o Schedule required walk-throughs with home purchaser throughout the construction life cycle - coordinate with Construction and Sales teams as appropriate
- o Prepare documents and materials as required for construction walk-throughs and warranty registration
- o After each walk-through, complete required work orders and scheduling of trades and/or Parkbridge service technician

**Reporting**:

- o Provide assistance in various reporting as required
- o Support Construction in root cause analysis, vendor performance scorecards and corrective action plans for any systemic issues identified
- o Leverage system-based reporting to identify areas of continuous improvement and take an active role fostering a culture of performance excellence

**Other Key Responsibilities Include**:

- o Ensure appropriate work is completed and act as first approver for invoices related to on‑site warranty purchases
- o Conduct or attend construction walk-throughs as required, including initial construction walk-through, homeowner orientation, Pre-Delivery Inspections (PDI) and pre 30‑day and pre 1‑year walk-throughs
- o Maintain and retrieve as needed records of all customer interactions, warranty history and cases in the company’s CRM system
- o Provide site-level customer support through the warranty process - escalate issues to the Warranty Manager as required
- o Work with Sales and Construction team to support the expectations of the customer, including any potential discrepancies during PDIs - escalate to Warranty Manager as required
- o Other tasks as required

**WHO YOU ARE**

You have the ability to travel/drive, and the personal mobility to safely walk around construction sites while wearing the required personal protective equipment.

**WHAT’S IN IT FOR YOU?**
- A compensation package that includes a base salary, health and medical benefits, life insurance, and a GRRSP-matching plan
- Paid time off including vacation days, wellness days and volunteer days
- An annualized bonus program that rewards performance

**WHAT PEOPLE SAY ABOUT YOU**

You are a team-player who brings a positive attitude and strong interpersonal skills to your work
- Your exceptional communication skills enable you to communicate effectively with both internal and external stakeholders
- You have demonstrated problem-solving skills and are appreciated for your attention to detail
- You are results-focused and act with a sense of urgency

**WHAT YOU BRING TO THE TABLE**
- Three to five years’ experience in a customer service role
- Positive customer service orientation
- Strong communications skills (written and oral)
- Strong organizational skills
- Computer proficiency and a capacity to learn new skills quickly (mandatory: Microsoft Outlook, Excel, Word)
- Would be an asset - knowledge of/experience with:

- o Dynamics CRM (Customer Relationship Management) or similar customer service system
- o Residential construction industry and/or new home warranty processes
- o Tarion Warranty

**ABOUT PARKBRIDGE**:
Given the rising costs of real estate, home ownership is quickly becoming out-of-reach for many Canadians. Parkbridge is one of the few companies that offers a solution. We are Canada’s leading owner, operator and developer of residential and recreational land lease communities. Our business model offers our customers the advantages of home or cottage ownership without the expense of purchasing the land. This fills a gap in the real estate market between rental and freehold.

Being fully-owned by BCImc, one of Canada’s leading asset managers, and working closely with QuadReal, we are stable and well-capitalized. Our current portfolio consists of almost 100 communities throughout Canada. We have a mandate for sizable growth within the coming years.

We boast a culture of collaboration and community, and we put our people first.

**APPLICATION INFORMATION**:
Please note that applicants must be able to successfully pass a pre-employment criminal background check.

hp

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