B2b Account Manager

3 months ago

Etobicoke, Canada Young & Mackenzie Distribution Full time

Are you a rapport builder with experience providing excellent customer service in the sporting goods retail/wholesale industry?

We are a Premium Outdoor Equipment Distributor, seeking a **B2B Account Manager** to join our team
- This is not a work-from-home or hybrid position. This role is suitable for Canada-based applicants only, who are located within a short commute to our offices in South Etobicoke._

**Duties & Responsibilities**
- Demonstrate our core value proposition to develop long standing relationships with established customers.
- Find opportunities to grow customer revenue.
- Perform day to day white glove customer service tasks for all accounts.
- Work with marketing and sales team on new product campaigns, seasonal offers and growth initiatives for our customers.
- Ensure a smooth and positive onboarding customer experience.
- Work with Administrator to keep all customer data organized and up to date.
- Perform After Sales Service to accounts including:

- Virtual Product Knowledge Clinic Participation
- Warranties
- Pricing
- Answering and handling customer communication with high professionalism that reflect company values.
- Attend trade shows.
- Proactively stay up to date on company product knowledge, the industry trends, customers’ challenges and our brands’ competition to effectively promote our offerings to our customers.
- Manage and execute company’s sales process via pipelines and other tools.
- Incorporate Key Performance Indicators in your processes.
- Adhere to and keep up to date the protocols.
- Create reports that document results of Account focused activities and initiatives.
- Other duties that may arise in relation to Account Management.

**Experience (2 years minimum)**
- Sales position in Sporting Goods working directly with B2B and/or B2C customers
- Diploma or Bachelor Degree
- Data Entry into CRM, Spreadsheets

**Skill Set Required**
- Reliable and self-directed, proactively anticipating challenges and pivoting accordingly.
- Ability to work both as a team player and independently.
- Superior work ethic with attention to detail, diligent, organized, and resourceful.
- Outstanding English language skills in verbal and written form.
- High performer under the pressure of tight deadlines.
- An excellent relationship builder with high emotional IQ, empathy and diplomacy.
- A lifelong learner with a strong aptitude for retaining technical knowledge.
- Patient and adaptive to the many personality types and needs of various customers.
- A doer attitude who anticipates possible challenges and proactively addresses them.
- Strong process driven, ability to align planning objectives.
- Strong sense of confidentiality, Integrity and professionalism.

**Our Company Values**
- A relentless pursuit of delivering premium customer service.
- True team spirit that considers the impact on the team in all that we do.
- Professional, authentic and thoughtful communication.
- Embodiment of Integrity with full transparency and accountability.
- A thirst for knowledge, understanding and personal growth.

**We Offer**
- Medical/Dental/Vision/Life insurance co-pay.
- Additional vacation/time off opportunities.
- Calendar Year-End Retention Bonus.
- Fiscal Year-End Performance Bonus.

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