Na Head of Account Management

6 months ago

Oakville, Canada Ford Motor Company Full time

Reporting to the Global Head of Customer Enablement, the Head of Account Management and Customer Growth is accountable a customer success and support practice that will maximize the value of the Ford Pro Solutions in North America for our customers and partners, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.

BASIC QUALIFICATIONS:

- Relationship management/customer success experience
- 5+ years' experience in management role, leading team (onsite and remote)
- Process Design and Continuous Improvement experience

PREFERRED QUALIFICATIONS:

- Knowledge and expertise in or the ability to rapidly learn the Company’s products and services
- High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers
- Excellent organizational, leadership, communication, presentation, listening and interpersonal skills
- Ability to navigate relationships with ease as well as persuade, influence and sell change effectively while projecting a professional image
- Adaptability and flexibility
- Accountability and execution oriented
- Curious/challenges the status quo
- Creativity and critical thinking skills
- Self-confidence and the ability to work independently

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

The primary responsibilities for this position include but are not limited to:
Roles & Responsibilities:

- Drive customer success to ensure that every Ford Pro customer realizes value and achieves desired business outcomes through successful product usage, adoption, and customer retention.
- Execute the customer success strategy leading to efficiencies in our coverage model to drive great customer experiences.
- Define and deploy new processes to accelerate speed to value and drive adoption. Build and refine operations to fit the current business and plan for future growth.
- Be an expert for business value for all Ford Pro Solutions (Intelligence, Fleet Management, Charging etc.)
- Drive alignment with renewals in order to optimize the renewal experience for customers, directly contributing to successful customer renewals and retention targets.
- Attain trusted advisor status with our customers by developing institutional knowledge of Ford Pro as well as partner products and services, and through a culture of learning to stay on top of industry and vertical trends.
- Develop and grow strong relationships with business leaders to ensure customers realize value out of their investment to increase retention and customer lifetime value.
- Proactively anticipate problems and opportunities to ensure solution-oriented thinking and best-in-class customer experience.
- Work with sales operations and data & analytics organizations to build out dashboard reports that communicate to Executive Leadership the effectiveness of identified programs and investments
- Hiring, retaining, and developing a high-potential talent pool of managers and team members, fostering a culture of collaboration, over-achievement, and continuous learning, while aligning with company KPIs and objectives.
- Lead business requirements and design for process, technology and system development for continuous process and operation improvement
- Analyse and challenge business and operational performance through lens of both the customer experience and cost and operational efficiency
- Oversee and lead strategy to scale operation needs with purchase service and offshore business partners to support growth within existing budget needs
- Serve as a positive, dynamic leader that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and coaching on strategy.
- Support our data & analytics organization to build out dashboard reports that communicate to Executive Leadership the effectiveness of identified programs and investments

  • Manager, Accounting Operations

    6 months ago

    Oakville, Canada Fengate Asset Management Full time

    Exciting opportunity to lead, develop and enhance Fengate’s newly formed accounts payable/receivable shared services function as well as drive dedicated focus and the efficient operation of the entire procure-to-pay process, receivables collection, and the associated reporting. This role will also have the opportunity to take on other shared services...

  • Head of Channel

    3 months ago

    Oakville, Canada Coloplast Full time

    **Location**: Oakville, CA **Job Family**: Sales **Country/Region**: Canada Job Function Summary The Head of Channel and Health Systems is a critical role that will help drive the future growth of the Canadian organization. The Head of Channel and Health Systems will build, develop, and lead a team of high-level professionals whose mission will be to...

  • Key Account Manager Op

    6 months ago

    Oakville, Canada PMA Canada Full time

    **About Peter Mielzynski Agencies LTD “PMA” and the Mission** - PMA Canada’s Mission is to become Canada’s Best Premium Beverage Alcohol Growth Partner. We strive to be recognized as ‘Agents for Growth’ focused on three core areas of People, Partnerships and Performance. We represent an enviable portfolio of leading premium spirits, wines and...

  • Accounting Operations Associate

    3 weeks ago

    Oakville, Ontario, Canada Fengate Asset Management Full time

    About Fengate Asset ManagementFengate Asset Management is a leading firm in the field of corporate finance, seeking a highly motivated individual to join their team as an Intern, Accounting Operations. This role presents a unique opportunity for growth and development in a dynamic environment.Job DescriptionThe successful candidate will be responsible for...

  • Head of Product

    2 months ago

    Oakville, Canada Uplifter Inc, Full time

    **Company Overview** Uplifter is a dynamic, fast growing SaaS company and market leader in Canada for club management software with figure skating and gymnastics clubs. We continue to expand our product into new sports and geographies and have brought on new investors to further support our growth ambitions. We’re committed to delivering exceptional...

  • Head Instructor

    6 months ago

    Oakville, Canada Canlan Sports Full time

    Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service...

  • Supervisor, Accounts Payable

    3 months ago

    Oakville, Canada Fengate Asset Management Full time

    OPPORTUNITY KEY FUNCTIONS & RESPONSIBILITIES **Accounts Payable/Receivable Management** - Manage all aspects of the accounts payable workflow, ensuring the timely and accurate processing of vendor invoices. - Verify and approve 500+ monthly invoices entries. - Set-up and maintain automated approval workflows in ERP system. - Prepare and manage bi-weekly...

  • Head of Sanitation Operations

    3 weeks ago

    Oakville, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    In beBee Professionals, we are seeking an experienced Head of Sanitation Operations to oversee our cleaning team in a Canadian city. This role involves ensuring that all facilities meet high standards of cleanliness and hygiene.Key Responsibilities:Schedule and coordinate daily cleaning activities and staff assignments.Conduct regular inspections to...

  • Accounts Receivable Coordinator

    6 months ago

    Oakville, Canada Naylor Building Partnerships Full time

    Naylor Building Partnerships Inc. is currently seeking an Accounts Receivable Coordinator to work in our corporate head office in Oakville. **Responsibilities**: Accounts Receivable: assisting with collections calls; conducting credit checks; preparing A/R statements; preparing bank deposits; setting up A/R accounts in system. Matching of receipt of EFTs,...

  • Project Quality Manager

    6 months ago

    Oakville, Canada Siemens Energy Full time

    **A Snapshot of Your Day** We are seeking a Project Quality Manager (PQM) to support the Gas Services North America (GS NA) Quality Management function located in Pickering, Ontario. PQM will report in functional matters to the Project Director and be the management rep for Head of Quality Gas Services North America. The individual will provide leadership...

  • Project Quality Manager

    6 months ago

    Oakville, Canada Siemens Energy Full time

    **A Snapshot of Your Day** We are seeking a Project Quality Manager (PQM) to support the Gas Services North America (GS NA) Quality Management function located in Pickering, Ontario. PQM will report in functional matters to the Project Director and be the management rep for Head of Quality Gas Services North America. The individual will provide leadership...

  • Head Chef

    7 months ago

    Oakville, Canada Old Fashioned Restaurants Full time

    **XII - OLD FASHIONED RESTAURANT** **HEAD CHEF** **WHO WE ARE** Located in downtown Oakville, **XII - Old Fashioned Restaurant** is a new and exciting concept taking Old Oakville by storm. Starring a simple à la carte menu of ‘Nothing but the Best’ steak cuts, fresh seafood and local favourites and paired with classic libations and a star-studded...

  • National Account Coordinator

    4 months ago

    Oakville, Canada ServiceMaster Full time

    **_Ready to _**_grow fast?_** Change happens. Growth follows. Life moves fast inside ServiceMaster Brands, which means agility and flexibility are required daily. In return, time with our team is an accelerator for your work experience. You’ll have the chance to stretch in ways you haven’t at other stops in your career, adding multiple skills to your...

  • Key Account Manager

    4 months ago

    Oakville, Canada PMA Canada Full time

    About Peter Mielzynski Agencies LTD “PMA” and the Mission - PMA Canada’s Mission is to become Canada’s Best Premium Beverage Alcohol Growth Partner. We strive to be recognized as ‘Agents for Growth’ focused on three core areas of People, Partnerships and Performance. We represent an enviable portfolio of leading premium spirits, wines and beer...

  • Accounts Receivable Coordinator

    6 months ago

    Oakville, Canada Naylor Building Partnerships Full time

    Naylor Building Partnerships Inc. is an award winning, Canadian owned and run multi-trade mechanical, electrical, plumbing and compressed air contractor. We have been providing quality service, maintenance, repairs and installations to the commercial and industrial sector for over 50 years. Our commitment to hiring the best people allows us to provide strong...

  • Head of Sales

    6 months ago

    Oakville, Canada Blue-Pencil Business Services Inc. Full time

    Title **Head of Sales**: Driving Growth & Excellence Position Overview Blue-Pencil is seeking a dynamic Head of Sales to lead our sales team towards unprecedented growth and success. With a mission to achieve 30% year-over-year business growth, this role demands a leader with a strong track record in sales management, coaching, and performance optimization....

  • Accounting Bookkeeper

    6 months ago

    Oakville, Canada ADH Financial Services Limited Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 to 44 hours per week - Education: - Expérience: **Education**: - College/CEGEP - or equivalent experience **Work setting**: - On-site customer service - Various locations - Relocation costs not covered by employer - Head office - Private sector **Tasks**: - Calculate and...

  • Accounts Receivable Coordinator

    6 months ago

    Oakville, Canada Naylor Building Partnerships Full time

    Naylor Building Partnerships Inc. is currently seeking an Accounts Receivable Coordinator to work in our corporate head office in Oakville. **Responsibilities**: - Communicate with customers to follow-up on overdue payments and resolve payment discrepancies. - Address customer inquiries related to invoices, payments, and account balances in a timely and...

  • Accounts Receivable Coordinator

    6 months ago

    Oakville, Canada Naylor Building Partnerships Full time

    Naylor Building Partnerships Inc. is currently seeking an Accounts Receivable Coordinator to work in our corporate head office in Oakville. **Responsibilities**: - Communicate with customers to follow-up on overdue payments and resolve payment discrepancies. - Address customer inquiries related to invoices, payments, and account balances in a timely and...

  • Chapter Head, First Tee

    14 hours ago

    Oakville, Canada Golf Canada Full time

    POSITION DESCRIPTION Title: Chapter Head, First Tee - Ontario Status: Full-time Level: Coordinator Location: Remote, Ontario / GTA Reports to: Executive Director, First Tee - Canada Ideal Start Date: February/ March, 2025 Organization Overview First Tee - Ontario is a youth development program governed by Golf Canada that uses golf as a platform to...