Technology Support Coordinator

2 months ago

Barrie, Canada SIMCOE MUSKOKA DISTRICT HEALTH UNIT Full time

Open communication and the healthy exchange of ideas inspire an innovative workplace culture at the Simcoe Muskoka District Health Unit. As an award-winning* organization committed to service delivery excellence, we know that people are our most valuable asset.

Are you a dynamic, results oriented individual looking to join an organization committed to service delivery excellence? Then we would like to hear from you. As an employee at the health unit you will be treated fairly and with dignity and respect. The health unit provides a positive work environment where you are engaged, can freely exchange ideas, communicate openly, be innovative and are encouraged to practice work-life balance.

Our non-temporary employees enjoy:

- Three weeks of vacation, pro-rated from your date of hire (pro-rated entitlement for part-time employees)
- 14 paid days off per year: 13 paid Statutory holidays plus 1 float day
- Up to seven days paid family-related leave in recognition of our employees’ responsibilities to both their children and parents
- 100% employer paid benefits
- A defined benefit pension plan through OMERS
- A generous sick leave program
- In order for employees to attend to individual and family needs the majority of positions at the Health Unit have flexible work hours involving flexible start and end times along with the ability to take up to a 2 hour meal break.
- A seven-hour day, up to 35 hours per week, normally working straight days with compensating time off programs after 35 hours of work per week
- A supplemental employment benefit (SEB) is provided for Pregnancy, Paternal and Compassionate leaves of absence equivalent to the difference between seventy five (75%) of regular weekly earnings and the sum of the weekly Employment Insurance (EI) benefits up to one year.
- A prepaid leave plan is available to employees wishing to spread four (4) years' salary over a five (5) year period to enable them to take a one (1) year leave of absence following the four (4) years of salary deferral.

**Purpose of Position**:
The Technology Support Coordinator provides leadership and coordinates the activities of the technology team to address the general IT support requirements for a group of 400+ users in a Microsoft Windows network environment (laptops, PC, and mobile technologies). This includes customer service and response in relation to agency technologies and activities of the technology help desk; user creation and access rights, software installation, general network trouble-shooting and new system setup for new employees; establishing specifications, quoting, recommendation to purchase and signing for receipt of all computer hardware and software purchases and planning and coordination of computer deployment. This position works with the technology team to establish and maintain standards for operation and maintenance of agency systems and is responsible for coordinating the functions of the technology team to address priorities in relation to customer support and help desk services.

The position also acts as a consultant and resource to the agency in the monitoring, configuring, supporting and administering of onsite and cloud network services such as Office 365, Microsoft Hyper-V, SAN, Firewall, Active Directory, etc. and provides leadership for assigned technology related projects. This involves providing the agency with knowledge, expertise and guidance in the design, development, testing and implementation of new technologies.

**Responsibilities**:

- Coordinates IT support for 400+ users in a Windows Environment, including the establishment and monitoring of policies and practices for efficiency and security;
- Network Systems Administration and Support;
- Provide Project Management and Coordination;
- Liaises and Consults with MOH, AMOH, Senior Management, Program Managers and staff to ensure the configuration of technology systems addresses program needs and priorities;
- Achieve service, quality and productivity related to customer support through the Agency Help Desk, including functional supervision of Help Desk staff;
- Inventory Management of computer hardware and software assets;
- Contribute to team and agency effectiveness.

**Specific knowledge, skills, abilities**:

- Advanced knowledge and demonstrated experience analyzing business requirements, researching best practices, designing, and implementing IT systems and networks to address business needs.
- Advanced knowledge and demonstrated experience supporting Microsoft client and server operating systems.
- Advanced and progressive computer software skills in MS Office.
- Advanced organizational skills and the ability to set priorities and manage conflicting demands.
- Advanced problem solving and analytical skills in relation to hardware and software trouble shooting and support.
- Advanced time management skills and the ability to balance work priorities and multiple project demands in order to meet project objectives and deadli

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