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Examination Services Coordinator
2 months ago
Department: Student Services
Classification: Support Staff
Hourly Pay Range: $25.86 (starting rate) - $ year rate)
Hours: 35 hours per week
Status: Contract (Appendix D)
Effective Date: September 9, 2024 – March 31, 2025
THIS IS A TEMPORARY REPLACEMENT POSITION FOR A BARGAINING UNIT EMPLOYEE. Terms and conditions of employment are as outlined in the Support Staff Collective Agreement.
Position Overview: This role involves working flexible and non-traditional hours, as testing services operate from 8:00 a.m. to 7:00 p.m. The schedule may vary throughout the semester based on weekly testing requirements. Typically, the working hours will be from 11 a.m. to 7 p.m., subject to change as needed.
Reporting to the Operations Manager of Student and Learning Services, the incumbent will be responsible for managing the booking and supervision of both on-site and online assessments. This includes coordinating exam schedules, room assignments, and ensuring the application of adaptive technologies in accordance with established testing protocols.
Key Responsibilities:
- Responding to inquiries regarding assessments and testing procedures through various communication channels.
- Coordinating test bookings, scheduling students, supervising assessments, and assisting students with disabilities.
- Managing the receipt and return of test materials between faculty and the testing center.
- Ensuring that students with disabilities receive appropriate accommodations tailored to their individual needs.
- Adapting tests to alternate formats and coordinating testing schedules and room assignments.
- Maintaining a conducive environment for assessments.
- Upholding academic integrity by ensuring compliance with testing policies and procedures.
- Preparing the testing area for subsequent days.
- Scoring admissions and placement assessments and entering results into the database.
- Providing feedback for the development of testing services policies and procedures.
- Assisting in training new staff on testing protocols and software.
- Familiarizing with new technologies integrated into Testing Services.
- Utilizing the website and database for information gathering and reporting purposes.
Qualifications:
- A completed one-year postsecondary certificate in a relevant field, such as business or human services.
- Two years of experience in a student services environment, preferably within an educational institution.
- Familiarity with adaptive technologies and the ability to quickly learn and troubleshoot relevant software.
- Proficiency in Microsoft Office Suite for communication and scheduling tasks.
- An understanding of disabilities and mental health concerns, with strong communication skills for diverse populations.
- Excellent interpersonal and customer service skills with a focus on student needs.
- Strong problem-solving abilities and organizational skills to manage daily schedules effectively.
- Self-motivated with the capacity to work independently and collaboratively.
- Ability to maintain confidentiality when handling student information.
- Willingness to work non-traditional hours, including evenings and weekends.
- Experience in a testing environment is advantageous.
- Familiarity with scheduling software and experience in a postsecondary setting is a plus.
Georgian College is committed to fostering diversity, equity, and an inclusive workplace free from harassment and discrimination. We encourage applications from all qualified candidates, particularly those from historically marginalized groups. Accommodations will be provided upon request throughout the recruitment process.
