Operations Manager

2 months ago

Mississauga, Canada PuroClean Canada Full time

**National Operations & Training Manager - 1 Tom Plumber Canada**

1-Tom-Plumber is a full-service plumbing, drain cleaning, and water damage company. Our dedication to fulfill the immediate needs of our customers, both commercial and residential, is at the heart of how we operate. We are available all day, every day (24/7/365).

By fostering a culture of trust, responsibility, and high expectations, we will be a dependable resource while never compromising on quality or safety. We are committed to excellence in all that we do.

**Responsibilities**:
The National Operations & Training Manager plays the lead role in assisting our franchise owners and their management staff with planning, executing, monitoring, controlling, and closing out emergency plumbing jobs. This position ensures that our valued clients and property owners have an outstanding experience and are ultimately satisfied throughout the entire service experience.

The Manager will possess the vision and passion to drive initiatives from idea formation through to tangible results in an effective and motivating manner. They will support franchisees and staff with the implementation of initiatives, including continuous improvement / process efficiencies and standardization of processes for systems, technology and tools under the direction of the President & COO and the VP of Operations for 1 Tom Plumber Canada.

**Essential Duties & Responsibilities**

Responsibilities include, but are not limited to, the following:

- Oversee the operations at local offices across Canada. Identify opportunities to improve efficiencies and standardize our service at all locations.
- Stays abreast of new technologies and industry software
- Tracks and communicates key performance metrics, goals and opportunities to both local franchise owners and corporate stakeholders.
- Provides training and supports execution of key strategic initiatives throughout the ideation to execution process
- Protect integrity of the brand by teaching and measuring performance in service and systems
- Assist leadership with evaluation and development of project plans and participate in the planning and formulation of strategic solutions.
- Train and support the team in the field
- Establish and support continuous improvement process across all locations
- Works closely with members of the leadership team to improve efficiencies, best-practices, and integrate administrative and operational support into the overall success.
- Commit to brand success by being a strong business coach in all areas of sales, profitability and brand standards
- Other duties as assigned

**Additional Duties & Responsibilities**
- Conduct business at all times with the highest standards of personal, professional and ethical conduct
- Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
- May participate in any variety of meetings and work groups to successfully integrate regional platforms and functions
- Ensure all safety precautions are followed while performing the work
- Follow all policies and Standard Operating Procedures as instructed by Management
- Perform any range of special projects, tasks and other related duties as assigned
- Availability to travel (up to 25% of time)

**Education & Experience**
- Bachelor's degree, or a combination of relatable education and experience, and 2-4 years working in a Business Management role that includes managing a team.
- Minimum of 5 years of experience in learning and development, instructional training, or a similar role, would be considered an asset.
- Degree, diploma or certification in Human Resources, Education, Organizational Development, Training, Adult Education, or Learning and Development would be considered an asset.
- Trainer certification strongly preferred, and/or prior experience leading business process optimization initiatives
- Prior experience with plumbing and/or construction would be considered an asset
- High proficiency with Microsoft Office Suite (Outlook, MS Excel, PowerPoint, Word) and Office365 strongly preferred

**Knowledge, Skills & Proficiencies**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Proficient software skills - MS office suite, Xactimate, Symbility and XactAnalysis
- Highly technically-savvy. Demonstrated expertise in web-based technology and communication tools
- ServiceTitan experience would be an asset
- Ability to build and maintain positive working relationships
- Strong communication skills, written and verbal
- Well-developed interpersonal skills, and collaborative attitude
- Strong organizational skills and sense of business operations, with a focus on continuous improvement and execution
- Effective probl

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