IT Operations Manager

4 weeks ago

Mississauga, Canada Ferroque Systems Inc. Full time

Are you a dynamic IT professional leader ready to lead and optimize operational excellence? We're seeking a talented IT Operations Manager to take charge of our IT infrastructure and ensure seamless operations. If you thrive in a fast-paced environment and possess a strategic mindset, we want you on board

**Ferroque Systems Inc. (FSI)** is a growing technology service firm headquartered in Mississauga, Ontario, specializing in end-user infrastructure that enables users to do their best work no matter their location or device, in a performant and secure manner. Our professional and managed services are employed by Fortune 1000 organizations, supported by a North American team. FSI is working to grow to a $100M valuation and is seeking talented professional managers to join our ranks and support the journey and vision to build the best company in our space, with raving customers proud to work with us.

**Compensation**:

- Salary Range - $120,000 - $140,000 | $140,000 - $160,000 DOE

**Compensation**:
$120,000 - $160,000

**Responsibilities**:

- Oversee day-to-day IT operations, ensuring efficiency, reliability, and security.
- Lead a high-performing team, providing guidance and fostering a collaborative work environment.
- Implement and enhance IT policies, procedures, and best practices to align with organizational goals.
- Manage system upgrades, installations, and configurations to optimize performance.
- Collaborate with cross-functional teams to identify and implement IT solutions that support business objectives.
- Oversee administrative budgets, optimize operational processes, eliminate waste, and drive efficiency across the organization.
- Collaborate with departmental leaders to design and implement business strategies, plans, and procedures.
- Establish policies and procedures to promote company culture and vision.
- Evaluate performance by analyzing and interpreting data and metrics.
- Implement strategies in alignment with strategic initiatives and provide a clear sense of direction and focus.
- Manage relationships with partners, vendors, and suppliers.
- Support employee communication with the management team.
- Implement, update, and oversee accounting practices, designing efficient systems, processes, and controls to achieve organizational objectives.
- Assist in evaluating the viability of M&As, investments, and projects from a financial standpoint.
- Supervise and support the finance team inclusive of AR/AP, procurement, and accounting functions.
- Offer financial insights and reports to senior leadership.
- Engage in negotiations with financial implications or risks.
- Stay updated on federal, provincial, and municipal changes affecting the organization's financial operations.
- In collaboration with senior leadership, provide oversight to the IT department to set standards, and priorities, and align IT with business objectives and values.
- Identify opportunities to improve the functions and processes of the organization through new software tools, integrations, and automation as an ongoing continual process improvement mandate.
- Provide oversight and direction to the HR & compliance team.
- Collaborate with HR and senior leadership on initiatives to foster improved employee experiences, education, and career development opportunities.
- Align HR with corporate objectives on an ongoing basis.
- Develop the HR team where necessary to accommodate the scaling business.
- Offer strategic guidance to executive and management teams, aligning annual budgets with human and fiscal resources.
- Generate operational performance and financial reports for senior leadership.
- Lead innovation, governance, and management, ensuring identification, evaluation, and monitoring of both operational and strategic risks.

**Qualifications**:
**Proven experience as Director of Operations or similar leadership role with a minimum of 7 years experience in such a role.**
- Proven experience as an IT Operations Manager or similar role.
- Strong leadership and team management skills.
- In-depth knowledge of IT systems, infrastructure, and security.
- Bachelor's degree in Information Technology or related field.
- Demonstrated knowledge of risk management, fiscal analysis, and operational benchmarking and reporting.
- Experience leading business functions including HR, Finance, and IT, ideally in a technology services setting.
- Proven ability to lead and manage people resources by communicating job expectations, planning for, monitoring, and appraising performance results.
- Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.).
- Bilingualism is considered an asset.
- Demonstrable competency in strategic planning and business development.
- Experience in organizational effectiveness and operations management.
- Knowledge of data analysis and performance/operations metrics.
- Outstanding organizational and leadership abilities, with excellent interpersonal and public speaking skills.
- Aptitude

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