Employment Resource Centre Coordinator

3 weeks ago

Edmonton, Canada Prospect Human Services Full time

**Position**

Intake and Information Services Coordinator

**Location**

Edmonton AB

**Type**

Full Time

**Salary**

Starting at $52,000

About Us

**Break Barriers. Employ Change.**
- At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths._

Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are.

Recognizing that not everyone learns in the same way, our methods include art and the great Alberta outdoors as tools. We help young and old, people changing industries, recent immigrants, veterans, people with disabilities, and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you, let’s get to work

**What will you do?**

You will assist a team with the coordination of client intake meetings and support clients by introducing them to all of Prospect’s various programs and support options.

**Intake**
- Meet with clients to obtain relevant information to triage to one of Prospects programs/services; and/or referrals to other community agencies
- Enter clients information into agency database with a emphasise on data integrity
- Maintains knowledge of all Prospect programs and services, including eligibility for each

**Information Services**
- Provide a welcoming atmosphere for all clients, including introducing Prospect services and supports
- Ensure resources available to clients in the centre are updated and relevant to current client needs and demand
- Facilitate workshops based on demand and in consultation with Client Services team and Management

**Community Relations**
- Maintains knowledge of complementary supports and services in the community to ensure client needs are met.
- Act as a liaison with community agencies and organizations for the purposes of cross referrals for clients who require supports outside of employment.
- Develops strong relationships with all stakeholders to increase collaboration and networking
- Markets, represents and promotes Prospect to different demographic groups via meetings, presentations and discussions with referral sources/ community partners
- Maintains and monitors Prospect corporate branding standards and visual identity guidelines in marketing and communications mediums; works with marketing/communications in updating materials
- Maintains data including contact information, last contact, frequency of contact, etc. (details to be developed) to identify referral trends and makes recommendations for outreach based on this data.
- Support a team of ambassadors from various programs and services to support the delivery of community engagement opportunities

**What does it take to do this job?**
- Completion of post-secondary education from a recognized institution and 2+ years’ experience in a similar role (Some post-secondary education and/or an equivalent combination of education and professional experience will be considered)
- Superior communication (oral/written), facilitation, relationship, training, and interpersonal skills with a desire to work with a broad range of people and groups
- Solid organization skills with the ability to toggle between changing tasks and priorities
- Problem solving and critical thinking skills
- Intermediate to Advanced skill level in Microsoft Office (Word, Excel, Outlook and PowerPoint)
- Experience with Sales Force is an asset
- Professional, driven, charismatic, reliable, and confident individual who thrives under pressure

**Further Notes**:

- All employees must be flexible to work from the office as well as from home
- Prospect has a comprehensive onboarding program and supports professional development goals
- Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially._

**Enthusiastic**

Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism, and commitment. Anyone who walks through our doors can feel the positive energy.

**Professional**

In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical, and honest.

**Innovative**

Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.

**Inclusive**

Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged and motivated

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