Funeral Home Manager

21 hours ago

Edmonton, Canada Service Corporation International Full time

Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations but a single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations

**JOB RESPONSIBILITIES**

**Financial Management**
- Develop annual business plan. Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.
- Accountable for monitoring and achieving annual financial goals. Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime.

**Operations**
- Manage the day-to-day activities ensuring on-time services, exceeding client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.
- Responsible for establishing location goals and priorities. Develop, communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Effectively present and communicate Company and Market strategies, values, and goals to location staff.
- Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
- Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture. Ensure all safety, quality control, and compliance standards are adhered.

**People Development**
- Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
- Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.

**Other**
- Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share. May network with key community leaders to build business relationships, influence, and support the community. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.
- Develop and implement plans to improve customer satisfaction index and on-line community reviews.
- Other responsibilities as requested or assigned. Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork.

**MINIMUM Requirements**

**Education**
- High School Diploma or equivalent required
- At least twelve (12) hours college courses in Finance & Accounting strongly preferred
- Location Manager requires Technical schooling diploma Funeral Services / Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law

**Certification/License**
- Location Manager requires applicable state Funeral Director Licensure

**Experience**
- At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition
- At least two (2) years’ experience managing people and effectively managing budgets and expense control required

**Knowledge, Skills and Abilities**
- Knowledgeable in Financial and Business acumen
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
- Proficient in MS Office suite including mail, word, excel, & power point
- Local travel up to 20%

Pay: $60,000.00-$90,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French no

  • Funeral Director

    5 days ago

    Edmonton, Canada Memories Funeral Home Full time

    Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families’ legal representatives regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Provides exemplary personalized...

  • Funeral Home Manager

    5 days ago

    Edmonton, Canada Edmonton Service Centre - Hainstock's Funeral Home & Crematory Full time

    Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss...

  • Apprentice Funeral Director and Embalmer

    21 hours ago

    Edmonton, Canada Westlawn Funeral Home Full time

    **About this role**: An Apprentice Funeral Director and Embalmer at Westlawn Funeral Home & Cemetery will have the opportunity to provide meaningful support to families on their end-of -life journey by overseeing and directing all aspects of funeral services under the direction of the Funeral Home Manager and Senior Funeral Director, including: filing death...

  • Funeral Director and Embalmer

    22 hours ago

    Edmonton, Canada Westlawn Funeral Home Full time

    **Funeral Director - Full-Time** **WESTLAWN FUNERAL HOME - EDMONTON, ALBERTA** How many careers value compassion the same way they do knowledge and expertise? We do things differently at Arbor Memorial. Here, we focus on caring for others, on empathy, and on celebrating people in personalized ways. As a Funeral Director with us, you’ll oversee and...

  • Funeral Home Manager

    4 days ago

    Edmonton, Canada SCI Shared Resources, LLC Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume...

  • Funeral Director

    7 days ago

    Edmonton, Canada Edmonton Service Centre - Hainstock's Funeral Home & Crematory Full time

    Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families’ legal representatives regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Provides exemplary personalized...

  • Funeral Director

    6 days ago

    Edmonton, Canada Edmonton Service Centre - Hainstock's Funeral Home & Crematory Full time

    Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families’ legal representatives regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Provides exemplary personalized...

  • Funeral Director

    7 days ago

    Edmonton, Canada Service Corporation International Full time

    SCI Shared Resources, LLC - Funeral Director All current associates must apply through "My Career" on your Workday Homepage. Consider the possibilities of joining a Great Place to Work! Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with...

  • Funeral Director/embalmer

    5 days ago

    Edmonton, Canada SCI Shared Resources, LLC Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides customer service in all areas of funeral arrangements, cremation ceremonies and interment to assist families following the loss of a loved one. Implements choices made by the families or legal representative regarding the...

  • Office Manager

    16 hours ago

    Edmonton, Canada SCI Shared Resources, LLC Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans...

  • Decedent Transfer Specialist

    2 weeks ago

    Edmonton, Canada Platinum Transfer Inc. Full time

    Platinum Transfer Inc. is an emergency decedent transfer company. We are responsible for taking the recently deceased into our care and transporting to a designated location, such as a funeral home. You will assist in the transfer of deceased persons from hospitals, residences or care facilities as dispatched. This is a position which requires integrity,...

  • Apply Now! Embalmer

    3 days ago

    Edmonton, Canada Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Performs all embalming activities of the deceased correctly and respectfully. JOB RESPONSIBILITIES - Cares for deceased in a respectful manner while performing a variety of tasks which include: verifying identification and embalming...

  • Home Renovation Carpenter

    6 days ago

    Edmonton, Canada Home Style Construction Ltd. Full time

    Home Style Construction Ltd. has been in business for over 36 years! We take pride in the happiness and satisfaction of our customers and staff. At Home Style Construction, we provide elite, high-quality home remodeling, ensuring exceptional quality of work and customer service to our clients. We are Edmonton's most trusted renovator! **The Position** As a...

  • Home Care Service Manager

    20 hours ago

    Edmonton, Canada In & Out Home Care Rehabilitation Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Work setting**: - Group home **Budgetary responsibility**: - 0 - $100,000 **Tasks**: - Establish or implement policies and procedures for staff - Plan and control budget and inventory - Manage contracts for advertising or marketing strategies - Hire,...

  • Urgent Chaplain

    2 weeks ago

    Edmonton, Canada The Salvation Army Full time

    **Position Purpose summary**: To provide Christian based pastoral care services, Spiritual Care, direction, and encouragement to residents, volunteers, and staff within our sphere of influence. **Key Responsibilities**: - Provide Christian based pastoral care services, Spiritual Care, direction, and encouragement to those who come within the sphere of our...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada Mosaic Home Services Full time

    It's a great time to join our growing home improvement family and become part of the winning team. Get all the benefits of working for Fortune 500 clients in a small family environment. Not only do we take pride in what we do, we have **FUN.** Your creativity & energy are what we need. If your tired of going to your job every day and are looking to build a...

  • Customer Service Representative

    7 days ago

    Edmonton, Canada Mosaic Home Services Full time

    It's a great time to join our growing home improvement family and become part of the winning team. Get all the benefits of working for Fortune 500 clients in a small family environment. Not only do we take pride in what we do, we have **FUN.** Your creativity & energy are what we need. If your tired of going to your job every day and are looking to build a...

  • Assistant Manager

    1 week ago

    Edmonton, Canada QE Home Full time

    QE Home is a designer bedding retailer with over 75 stores across Canada, and a fast-growing e-commerce business. Proudly Canadian and family-owned since 1992, we are passionate about providing customers with beautiful, affordable, comfortable, and eco-friendly bedding solutions — crafted in house by our design team — along with exceptional and...

  • Store Manager

    6 days ago

    Edmonton, Canada QE Home Full time

    QE Home is a designer bedding retailer with over 77 stores across Canada, and a fast-growing e-commerce business. Proudly Canadian and family-owned since 1992, we are passionate about providing customers with beautiful, affordable, comfortable, and eco-friendly bedding solutions — crafted in house by our design team — along with exceptional and...

  • Assistant Manager

    5 days ago

    Edmonton, Canada QE Home Full time

    QE Home is a designer bedding retailer with over 77 stores across Canada, and a fast-growing e-commerce business. Proudly Canadian and family-owned since 1992, we are passionate about providing customers with beautiful, affordable, comfortable, and eco-friendly bedding solutions — crafted in house by our design team — along with exceptional and...