General Manager

6 months ago


Edmonton, Canada Abe's Door Service Ltd. Full time

**About Us**

Abe's Door Service Ltd. has provided residential, commercial and industrial overhead door service and installation for over 44 years in the Edmonton area.

**Job Profile**

Our General Manager is responsible for improving efficiency and increasing profits while managing the overall operations of the business.

**Responsibilities**:

- Lead and manage all departments including sales, service, parts, and finance.
- Foster a customer-centric culture, ensuring exceptional customer service and satisfaction.
- Ensure high level of service by following up with new customers on product and service delivery, quality and satisfaction to ensure that contracted obligations are met.
- Develop strong client relationships; maintain accounts, resolve issues and provide technical advice for customers.
- Develop and implement effective sales and marketing strategies to achieve sales targets and maximize profitability.
- Recruit, train, and develop a high-performing team of professionals.
- Communicate clearly and directly with employees concerning performance expectations, productivity, and accountability, and address supervisory issues.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement solutions.
- Oversee inventory management and pricing strategies.
- Collaborate with manufacturer representatives and maintain strong relationships to optimize business performance.
- Ensure compliance with industry regulations, company policies and ethical business practices.
- In collaboration with the Director, develop and implement policies, standards and procedures to support operational efficiencies.
- Other related duties as may be required.

**Qualifications/Requirements**
- Proven experience as a General Manager within the construction or automotive industry.
- Strong leadership and organizational skills with a focus on achieving results.
- Experience and ability to lead, motivate, and manage employees to meet objectives.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions to drive business success.
- Customer service focused with excellent client management skills.
- Excellent written and verbal skills, strong presentation and facilitation skills.
- Experienced in MS Office and other software tools.
- Valid class 5 driver's license.
- Clean drivers abstract.
- Clear criminal background check.
- Door services’ sales experience and industry knowledge a strong asset.
- Business, Marketing or Technical degree, diploma or combination of education and experience an asset.
- Experience in new business development activities an asset.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person



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