Medical Office Assistant

5 months ago

Toronto, Canada Clinic 360 Inc. Full time

**The Company**

Clinic360 is a subsidiary of Think Research.

We offer the best of both worlds by combining the safety and amenities found in hospitals with the personalized touch and comfort of your own home. Our board certified plastic surgeons provide the perfect talented touch

**The Position**

**Responsibilities**

Patient Interaction:

- Greet and screen patients upon arrival.
- Follow up with patients regarding appointments and queries.
- Schedule initial and follow-up appointments.
- Provide patients with information and assistance as needed.

Administrative Duties:

- Edit, update, and manage clinic documents, appointments, and databases.
- Process payments and manage surgical charts.
- Ensure safety and sanitization protocols are strictly followed.
- Order office and clinic supplies.
- Send referrals and organize lab results.
- Work closely with Dynacare and LifeLabs to coordinate lab work.
- Maintain confidentiality of patients and staff at all times.
- Update EMR with Staffing assignments

Clinic Operating Room Schedule:

- Schedule, coordinate, and confirm patient appointments, consultations, and follow-ups.
- In conjunction with Nursing Director, Schedule, coordinate, and confirm surgeons' bookings of the operating rooms.
- Track patient appointments and surgeons' operating room (OR) bookings using the Telus CHR scheduling software.
- Use judgment to reschedule or book appointments and OR bookings according to changing priorities.
- Schedule, coordinate, and confirm patient anesthetic consults and follow-ups based on anesthesiologists' availability.
- Work closely with anesthesiologists, patients, surgeons, and staff.
- Post, share, and update staff schedules and clinic schedules on different platforms.

Additional Duties
- Perform other duties as required to support the clinic's operations.

**Education and Experience**
- Minimum Education: High School Diploma or equivalent.
- At least 5 years of previous experience in a similar role.

**Skills and Abilities**
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- High degree of customer service orientation.
- Ability to handle problems with a positive attitude.
- Thrive in a dynamic and changing environment.
- Strong attention to detail and ability to meet customer expectations.
- Appreciate the importance of safety, privacy, and security.

**Work Hours**
- Monday to Friday: 6:00 a.m. - 6:00 p.m., with 8-hour shifts
- Saturday availability required, with 8-hour shifts
- Shifts may vary from morning, afternoon, and evening based on requirements.

Please note that this job description is a general outline and may be customized based on the specific requirements and needs of Clinic 360.

Think Research and all subsidiaries are proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace, free of discrimination and harassment.

We provide equal employment opportunities (EEO) to all employees and applicants regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are committed to providing accommodations for people with disabilities. Should you require an accommodation, we would like to work with you to meet your needs.

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