Technical Support Specialist, It

6 months ago

Ottawa, Canada JSI Full time

About the Role

**Responsibilities**:

- Stay up to date with IT industry trends and best practices.
- Create and maintain technical documentation and knowledge base articles.
- Create and maintain workflow and process documentation.
- Troubleshoot and resolve technical issues related to Microsoft products.
- Manage licensing and service agreements.
- Support and maintain active directory, security, authentication, and encryption solutions.
- Provide excellent customer service and ensure customer satisfaction.
- Collaborate with other team members to identify and resolve technical issues.
- Participate in training and coaching sessions to improve technical skills.

Qualification & Skills
- 3-5 years of work experience in a similar role
- Bachelor’s degree in computer science, Information Technology, a related field, or equivalent work experience.
- Recognized skills in supporting active directory, security, authentication, and encryption systems.
- Experience working with operating systems such as Windows, Unix, and Linux.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders and accurately document articles and procedures.
- Strong attention to detail and ability to work independently.
- Experience administering M365, Active Directory, and Endpoint Central is an asset.

Personal Attributes
- Creative
- Empathetic
- Curious
- Flexible
- Motivated

About JSI

JSI is built on purpose, that of making a difference in the world.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight - JSI’s single, unified, product suite - customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation accessible formats and communication supports for the interview process upon request.

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