Order Desk

5 months ago

Mississauga, Canada Mokal Industries Full time

**Job Summary - Duties/Responsibilities**

*Full-time in-office position 40 hours per week
- Accurately enter, edit, and process customer and purchase orders
- Support business activity through accurately entering, processing, and tracking customer orders in company order management system
- Make calls to and receive calls from clients
- Managing customer relationships by accommodating preferences and maintaining professional level of communication
- Assisting and collaborating with sales team, accounting team, vendors, etc. to ensure that customer needs are fulfilled in a timely manner
- Willingness to learn and understand technical details about our products and services to better assist our customers in their selection
- Update product catalogue with new information and pricing as required
- Liaise with team members and suppliers for the status of sales orders, purchase orders, inventory, and special requests. Communicate results of information to customer in a professional, detailed manner
- Managing customer returns from the point of customer request through to completion
- Arrange/schedule deliveries and pick-ups with couriers
- Prepare inventory items for courier pick-up and update inventory in system
- Support the team with other administrative tasks as required or requested

**Knowledge and skills required for the role**:

- A passion for providing exceptional customer service
- Strong communication skills; verbal, written, listening
- Highly organized with strong multi-tasking and time management abilities
- Ability to work effectively both independently and in a team environment
- High level of accuracy and detail to avoid entry errors
- Previous order entry/customer service experience an asset
- Fluent in English. French language is an asset.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (required)

**Language**:

- French (preferred)

Work Location: In person

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