Order Desk/ Office Assistant-- Contract Position

6 months ago


Mississauga, Canada Hans Dairy Inc. Full time

**Key Accountabilities and Responsibilities**
- Receive product orders directly from customers and check for DC & DSD orders.
- Perform follow-up sales calls regarding re-ordering requests.
- Enter customer orders in the system.
- Generate proforma order invoices.
- Work with Supply Chain personnel regarding customer delivery issues.
- Ensure the customer call sheet is updated.
- Respond to general customer inquiries.
- Resolve customer issues/complaints with the support of management.
- Work with Sales and customers to resolve returns and credit disputes/issues.
- Respond to requests for order status.
- Investigate any issues with shipping orders, printing orders, inform customers and prioritize delivery.
- Booking shipments of LCL-DSD in system.
- Coordinate reprographics and distribute marketing materials.
- Assist with organizing marketing and product related events, shows and launches.
- Answer incoming calls and provide information to callers or route calls to appropriate person.
- Maintain sign-in/out logbook.
- Receive incoming mail and parcels and distribute/record accordingly.
- Make copies/ scanning of correspondence or other printed matter.
- Perform data entry support for other departments as needed.
- Sorting and distributing incoming mail and preparing outgoing mail.
- Using office equipment like printers, photocopiers, and computers.
- Organizing travel by booking accommodation and reservation needs as required.
- Schedule and plan meetings and appointments and manage calendars.
- Coordinating events as necessary.
- Helping organize and maintain office common areas.
- Create and update records ensuring accuracy and validity of information.
- Provide input to develop new processes as part of continuous improvement.
- Strict adherence to all Company established procedures and policies, including Food Handling, Health and Safety and Good Manufacturing Practices (GMP).
- Special projects or other duties as required.

**Experience**:
***This is contract position (Employee on Sick Leave).

**Job Type**: Fixed term contract

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mississauga, ON L4V 1C1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Order desk/Office Assistant: 1 year (preferred)

Work Location: In person


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