Order Desk Representative- SAP ECC

6 months ago

Mississauga, Canada Panasonic Full time

Panasonic Canada over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society. Our technologies and solutions have been developed with one aim in mind: to enrich our lives and make life better – simpler, healthier, safer, more enjoyable, and more sustainable. Panasonic Canada Inc. (PCI) is a leading technology provider to businesses, government agencies and consumers across the region. The company leverages its strengths in Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide lifestyle solutions to consumers as well as secure and resilient integrated solutions for B2B and B2G customers. We are proud to be recognized as one of Greater Toronto’s Top Employers for 2020, 2021 and 2022. Come join our journey. What Panasonic Canada Inc. Offers Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account Panasonic Retirement Pension Plan (RPP/DCPP) Group Retirement Savings Plan (RSP) Generous Parental Leave Top Up Education Assistance Program/ Tuition Reimbursement Employee Purchase Program Employee & Family Assistance Program (EFAP) Competitive Rates on Home and Auto Insurance Employee Volunteer Program – Paid Time Off for Volunteer Days Panasonic Canada Inc. Hybrid Work ModelPanasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote. Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule. Bilingual Order Desk Representative: Processes customer orders according to detailed departmental programs for electric works and other LDS product categories. Maintains and monitors account credit/debit charges relating to customer accounts in accordance with established policies and procedures. Prepares all associated documentation including special pricing, delivery arrangements and other order processing details. Processes purchase orders based on order requirements, works with Vendors in support of delivery requirements. Provides backup support for other LDS order desk areas duties due to illness or vacation or workload. Acts as inside support for a variety of internal contacts such as account managers, marketing, demand planning, distribution, warehouse, and finance staff. Performs other duties as note this is a full-time opportunity.Responsibilities: Processes customer orders according to detailed departmental programs. Prepares all associated documentation including special pricing, delivery arrangements and other order processing details. Monitors and tracks special price programs or promotions. Monitors stock availability and advises customers and internal staff of backorders. Handles special customer requests regarding product orders, back-order information and delivery schedules. Processes orders received via phone, email, ZNET and EDI and maintains appropriate back up and files. Ensures appropriate customer order data relating to account information, item/quantities, distribution methods, payment modes and other delivery terms is entered to SAP. Advises customers at point of order processing and at regular intervals of order status and anticipated delivery dates to ensure customer satisfaction. Prepares purchase orders in SAP according to sales order requirements, special pricing and sends to local vendors. Prepares master data load sheets, info records and source lists for procured products. Works with factory and local vendor to maintain special pricing and customer delivery requirements. Uses portal to ensure PO placement and monitor delivery dates. Considers local supplier delivery schedules to schedule inventory procurement. Prepares associated reports, and analysis as required. Works closely with Product Managers to ensure models are current and inventory is at satisfactory levels purchasing according to safety stock requirements as detailed. Invoice Maintenance: Investigates any customer invoicing problems relating to pricing errors, price protection, customer rebates, spiffs, special pricing claims, short shipments, freight claims. Corrects any discrepancies in accordance with PCI pricing policies and procedures. Maintains and monitors account credit/debit charges relating to customer accounts in accordance with established policies and procedures. Enters pertinent account adjustments, including explanation of credit/debit request to facilitate approval by accounting. Processes scheduled and unscheduled customer returns. Creates appropriate documentation for all credit/debit transactions for future verification and audit requirements. Provides backup order support for other Life and Device Solutions order desk areas and duties due to illness or vacation or workload. These duties may include, responding to, or forwarding incoming calls, receiving, entering, and confirming orders. Maintains a broad knowledge of the areas, product lines, accessories, and individual functions to assist customers. Acts as inside support for a variety of internal contacts such as account managers, marketing, demand planning, distribution, warehouse, and finance staff. Supports internal account managers with enquiries by providing current and detailed customer information. Sources customer information details relating to account status, distribution status and any other sales related issues. Provides stock availability reports and other ad hoc reports. Provides other general administration duties as required. The Successful Candidate Will Have: High school graduation with 1-year related work experience. Working knowledge of Microsoft Office. Microsoft Excel and SAP ECC order experience would be an asset. Excellent problem-solving skills to resolve customer complaints and identify potential solutions from an existing list of alternatives. Requires knowledge of products, software, and accessories to assist customers with order placement. Excellent interpersonal and communication skills to communicate unfavorable circumstances such as back order or substitutions, credit issues and delivery priorities. Bilingualism is an asset.

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