Coordinator, Experience

3 weeks ago

Victoria, Canada Island Health Full time

**Job Description**:
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, Experience, the Coordinator, Experience coordinates the processes, information flow, project and strategic functions of the Experience program for Island Health. The Coordinator, Experience is responsible for activities related to the functioning of the Experience program and provision of effective and efficient project, initiative and process support to program activities. This includes, but is not limited to coordination support for Patient and Experience surveys, the Workplace Culture and Patient Advisory Councils, and integration and dissemination of information, drafting reports and documents, and process improvements to administrative infrastructure.

The Experience program intentionally works collaboratively with other program areas and across structures, particularly with programs and departments undertaking patient partnership activities.

**QUALIFICATIONS**:
**Education, Training And Experience**:
A level of education, training and experience equivalent to a Bachelor's degree in Commerce, Business Administration, Public Administration or Human Resources Management and three (3) years experience working within a large complex organization, or equivalent level of experience and training.

**Skills And Abilities**:

- Demonstrated success in a project coordination or administrator role.
- Detailed knowledge of project management principles and methodologies
- Demonstrated strong analytical skills including the ability to manipulate, analyse and interpret data and prepare reports
- Demonstrated knowledge and experience with databases, spreadsheets, graphics, software and SharePoint
- Proven ability to track, coordinate and identify issues as they affect project charters and plans.
- Proven ability to write, analyze and edit project plans and reports.
- Excellent written and oral communication skills coupled with the ability to write or edit high quality business documents (e.g. project charters, master project plans, risk management plans, communication plans, progress reports, project wrap-up documentation)
- Excellent interpersonal skills.

**Job Requirements**:

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