Patient Experience Coordinator

6 months ago

Victoria, Canada Equilibrium Therapeutics Full time

**Join Our Award-Winning Healthcare Clinic**

**About Us**:At Equilibrium, we take immense pride in providing exceptional healthcare and customer service to our valued patients. Our commitment to excellence has earned us numerous awards, including the Chambers of Commerce "Business of the year" award and Vancouver Island Business Excellence Award for "Best Health Care Clinic". We are a team of compassionate professionals who strive to make a positive difference in the lives of our patients each day.

**The Role**:As one of our Patient Experience Coordinators, you will be the friendly face and the welcoming voice of our clinic. You will play a vital role in ensuring a seamless patient experience from the moment they step through our doors. Your primary responsibilities will include:

- Welcoming patients and providing excellent hospitality.
- Exceptional interpersonal skills both in person and by phone, with high professionalism and the ability to make people feel welcome.
- Schedule and appointment management.
- Health Insurance billing.
- Managing patient records and maintaining confidentiality.
- Maintaining general office and kitchen cleanliness and order, ensuring that clinic cleanliness is kept to a high standard.
- Working with Independent contractors and employees to optimise their schedules.
- Ability to maintain confidentiality of information.
- Assisting with administrative tasks to support the clinic's daily operations.
- Ability to work in a fast paced environment interacting with people all day.
- Strong organisational skills that reflect the ability to perform and prioritise multiple tasks seamlessly with excellent attention to detail
- Ability to think like an owner and understand implications and costs of actions.
- **A Can-Do Attitude**: Positive, self-starters who rise to the challenge and take personal responsibility for solutions and results. Approaches work with a positive attitude, has great people skills, and a sense of humour.
- A flexible team player with the ability to problem solve and get along well with others.
- Hands-on experience working with various administrative software.
- **Customer Empathy**: Delivering relevant value to customers by listening, understanding, and reflecting what is heard and providing solutions. Exceptional customer service ethic including initiative and high expectations for quality.
- **Humble**: Respectfully collaborating in the best interest of the customer, company, team, and self.
- **Exceptional Communication Skills**: You are a natural communicator who can engage with patients and colleagues with ease, providing them with the utmost care and attention.
- Strong analytical skills, problem solving abilities, detail oriented, and ability to prioritise and meet deadlines.
- Flexible schedule availability.
- Experience with Jane Clinic Management software and billing insurance companies is considered an asset.

**Why Join Us?**
- A Fulfilling Work Environment: Join a passionate team dedicated to making a positive impact on people's lives. Every day brings new challenges and rewards.
- Growth and Development: We believe in fostering the growth of our employees. We offer opportunities for professional development and advancement within our organisation.
- Competitive Compensation: Your talent deserves recognition, and we offer a competitive rate and benefits to reward your dedication.
- Remuneration depends on experience and proven abilities.
- Award-Winning Prestige: Join a clinic that has been recognized for excellence in healthcare, where your contribution will make a difference in upholding our esteemed reputation.

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Are you able to work a variety of shift times? Monday - Friday 7:30am-2:30pm & 2pm-9pm, Saturday 8-2 & Sunday 9-4?

**Education**:

- Secondary School (preferred)

Ability to Commute:

- Victoria, BC V8Z 4H7 (required)

Work Location: In person

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