Bilingual Client

2 days ago


Montréal, Canada Sterling Check Full time

We have great people here and are looking for more. Come join us - you will love it

Responsabilities:

- Providing product and service information to existing clients
- Maintaining client records by updating account information - updating account users; adding
- services and packages to the accounts; resetting account password
- Reviewing the status of client files or orders with the existing clients
- Transferring clients to the correct department if needed
- Handling product walk through and leading client demos
- Reviewing accounts with the client - providing the current services and prices to existing
- clients
- Walking applicants through on filling out consent forms over the phone
- Ensuring that changes requested by the clients on their accounts are implemented
- Working on projects that involves account administrative tasks and meeting its deadline
- Updating existing client paper consent forms and proposals
- Creating executable contracts for existing clients
- Resolving service complaints by clarifying client complaints - determining the root cause of
- the issue; explaining the best solution to solve the client’s concern; expediting correction or
- adjustment; following up to ensure resolution.
- Meeting the organization’s goals or key performance indicators to ensure client satisfaction

Your Skill Set:

- Excellent client service skills and able to build excellent client relations.
- Confidence in dealing with clients offshore
- Strong sense of urgency
- Excellent time management skills
- Able to focus on multiple assignments on a given time

......................................................................................................................................

Responsabilités:

- Fournir des renseignements sur les produits et les services aux clients actuels
- Maintenir les dossiers des clients en modifiant les renseignements relatifs à leurs comptes et leurs utilisateurs ; ajouter des services et des forfaits aux comptes ; réinitialiser les mots de passe
- Étudier l’état des dossiers ou des commandes avec les clients actuels
- Mettre les clients en communication avec un autre service, au besoin
- Animer des démonstrations de produits destinées aux clients
- Accompagner les clients pendant la révision de leurs comptes ; fournir des renseignements sur les services et les prix en vigueur aux clients actuels
- Veiller à la mise en place des modifications de compte demandées par les clients
- Exécuter des projets administratifs dans les délais fixés
- Modifier les formulaires de consentement et les propositions de services des clients
- Créer des contrats prêts à être signés pour les clients actuels
- Élucider les plaintes des clients concernant les services afin de les résoudre ; déterminer la cause du problème ; présenter la meilleure solution au client ; exécuter la rectification ou la correction ; et faire un suivi pour garantir la résolution
- Atteindre les objectifs et les indicateurs clés de performance fixés par l’organisation pour assurer la satisfaction des clients

Ce poste vous conviendra si vous:

- Possédez des compétences supérieures en service à la clientèle et la capacité d’établir d’excellentes relations avec les clients.
- Interagissez avec des clients étrangers avec assurance.
- Agissez avec empressement.
- Avez un bon sens de la gestion du temps.
- Êtes en mesure de vous atteler à plus d’une tâche à la fois.
- Follow us:_
- Equal Employment Opportunities at Sterling_
- Disclaimer_
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._



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