Bilingual Client Success Relationship Manager

5 months ago


Montréal, Canada ADP Full time

**ADP is hiring a Client Success Relationship Manager**
- Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a** Client Success Relationship Manager, **you’ll serve as an advocate of ADP’s Global Human Capital Management Solution and Service capabilities, while driving ADP’s message as a world leader in the HCM industry into the client base. The role supports ADP Canada’s ADP® Comprehensive Services - Majors level clients.

Every day, you will work on developing and managing strong, productive relationships with executive-level client contacts (i.e.; CFO, CHRO). You will align with ADP General Managers and Executive Committee members as required, and collaborate with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.

To thrive in this role, you must have a strong combination of account management / relationship-building skills and business/financial acumen. Success in this role can be defined by year-over-year increases in metrics related to client satisfaction indexes, client retention rates, exceptional relationship management client survey results, targeted revenue growth and share of wallet per client.

**To learn more about careers in **Client Service **at ADP**, **visit**:
**What you’ll do**:_Responsibilities_

**What you can expect on a typical day**:

- **Client Focus**:

- You’ll effectively manage the client relationship for ADP’s complex clients both domestic and North America.
- Your primary responsibilities will be Retention, Referencability, and Revenue.
- You’ll cultivate a trusted advisor relationship with clients to influence a propensity to partner with ADP.
- You’ll recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise.
- You’ll oversee and support effective and mutually beneficial contract negotiations and understand financial impact.
- You’ll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.
- You’ll maintain a sufficient client assignment base while looking for opportunities to enhance and increase coverage.
- **Client **Communication**:

- You’ll demonstrate strong presentation, meeting management and relationship management/servicing skills.
- You are confident in the ability to challenge the current state and make a compelling case for change.
- You’ll lead and drive continuous improvement and operate with flexibility.
- You have a significant understanding of Human Capital Management concepts with the ability to represent a broad range of ADP disciplines and solution platforms.
- You have a comprehensive industry and competitive knowledge with an external network of expertise.
- You carry exceptional verbal and written communication skills - to be applied equally with external audiences and internal constituencies.
- You’ll facilitate and encourage client participation in ADP events as appropriate,
(i.e. MOTM, ReThink, Beta Product opportunities, and testimonials).

**TO SUCCEED IN THIS ROLE**:_Requirements _
- A minimum of 3-5 years of progressive career experience with demonstrated proficiency in managing a diverse roster of complex client account relationships, ideally in SaaS the technology and outsourcing industry. HCM and payroll Technology experience is an asset.
- Extensive experience building relationships with clients is essential.
- Advanced MS Word and Excel software capabilities
- English/French Bilingualism is Mandatory

**Bonus points for these**:_Preferred Qualifications_
- Degree or Equivalent Or, its equivalent in Business Administration, Human Resources, Finance or another related field
- Accreditation from appropriate organizations (CPP, CEBS, PHR) is an asset.


**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being.** We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- **Join a company committed to giving back **and generating a lasting, positive impact** **on the communities in which we work and live.
- **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Innovate. Problem-solve.** Shape the future of work with people you like.
- **Balance work and personal time. **Flexibility



  • Montréal, Canada ADP Full time

    The Client Success Relationship Manager serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Comprehensive Services - Majors level clients. Key areas of focus include the development / ongoing management of strong,...


  • Montréal, QC, Canada ADP Full time

    **ADP is hiring a Bilingual **Principal, Client Success Relationship Manager** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Well, this may be the role for you. Ready to make your mark? As a **Bilingual** Principal, Client Success Relationship Manager**, at ADP we are driven by your...


  • montréal, Canada ADP, Inc. Full time

    ADP is hiring a Bilingual Principal, Client Success Relationship ManagerAre you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?Well, this may be the role for you. Ready to make your mark?As a Bilingual Principal, Client Success Relationship

  • Client Success Manager

    3 months ago


    Montréal, QC, Canada Alexa Translations Full time

    **About Us** Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...


  • Montréal, Canada Novisto Full time

    **We are looking for an experienced Bilingual Customer Success Manager to join the team and support our rapid growth.** You will partner closely with analysts, product, engineering and business leaders to drive the successful adoption of Novisto to help customers realize the business value of our partnership and offerings. the expansion and engagement of our...


  • Montréal, Canada BGIS Full time

    **Who We Are** **SUMMARY** **KEY DUTIES & RESPONSIBILITIES** **Client Relationship** - Foster new and existing client relationships at an executive level with identified business units relating to the workplace. - Consult and meet with clients to determine needs, preferences, budget and timeline, specific purpose of the space and/or project and other...

  • Client Success Manager

    5 months ago


    Montréal, Canada Alexa Translations Full time

    **About Us**: Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...

  • Client Success Manager

    5 months ago


    Montréal, Canada Alexa Translations Full time

    **About Us** Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...

  • Client Success Manager

    5 months ago


    Montréal, Canada Alexa Translations Full time

    **About Us** Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...


  • Montréal, Canada Scotiabank Full time

    Requisition ID: 193845 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Relationship Manager, you will be responsible for managing the relationship with the SM Quebec Region, by providing operational support to the business, focusing on day-to-day issue management and adjudication, initiative...


  • Montréal, QC, Canada Uber Full time

    **About the Role** The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners. This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational...

  • Client Success Manager

    5 months ago


    Montréal, Canada FlexPay Full time

    **Who We Are** FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. Our leading Payment Authorization Management solution helps subscription businesses...


  • Montréal, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. Customer Success at Cision is all...


  • Montréal, Canada Canada Life Assurance Company Full time

    **Description: - Base + Comm- This position oversees the pro-active client experience for large complex and strategic Group Retirement Services customers in the National Account Space. You will oversee targeted communications, implementations, project management and overall service delivery. This role encompasses a National Service Plan (NSP) to the customer...


  • Montréal, Canada Rival Insurance Technology Full time

    **Who We Are** At Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation...


  • Montréal, QC, Canada Lenovo Full time

    **General Information**: - Req #- WD00070547- Career area: - Sales- Country/Region: - Canada- State: - Quebec- City: - Montreal- Date: - Tuesday, August 27, 2024- Working time: - Full-time**Additional Locations**: - Canada - Quebec - Montréal **Why Work at Lenovo**: We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a...


  • Montréal, Canada Marsh & McLennan Companies Full time

    **Client Relationship Management - Analyst** Client Service Representative Commercial Programs and Affinity Center of Excellence We are currently recruiting for dynamic, motivated, customer service oriented colleagues with experience in the insurance industry to join our growing Commercial Programs and Affinity COE team. You will be the first point of...

  • Client Success Manager

    6 months ago


    Montréal, Canada ClearEstate Full time

    Are you looking for an opportunity to join an innovative and fast-growing tech start-up? Look no further! We are currently looking for ambitious individuals who want to make an impact and help shape the future of this industry-disrupting organization. Come join our team and take part in our mission to make estate settlement easy and accessible for families...


  • Montréal, Canada ADP Full time

    **ADP is hiring a Principal National Relationship Manager.** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? - Do you want to continuously learn through ongoing training, development, and mentorship opportunities? - Are you looking to be yourself in a culture that values equity, inclusion, and...

  • Client Success

    3 months ago


    Montréal, QC, Canada Leger Full time

    **SUMMARY** The Client Success & Sales Specialist is responsible for generating new business through cold calling and networking, to support our clients by ensuring and providing exceptional service to drive and build on long-term relationships with Cube AI. This role requires the ability to self-motivate, support clients in their business by demonstrating...