Account Success Coordinator

6 months ago

Burlington, Canada CCi Global Technologies Full time

**Who is CCI?**

CCi Global Technologies is a quickly growing SaaS company committed to being the most trusted source for data aggregation and reporting within the automotive industry. Our core values of respect, collaboration, and trust are embedded in every aspect of CCi’s culture and influence how we interact internally and with our customers. Our initiative to become an industry leader starts with developing a culture that welcomes individuality by empowering employees to be heard at all levels while providing an environment to refine skills to achieve productivity. We at CCi, are constantly engaging with our employees to ensure they feel motivated to maintain a happy and healthy work life.

**About the Role**

Are you a proactive, customer-centric individual with a passion for building strong relationships with clients? Do you have experience in the software industry and a track record of driving customer success? If so, we have an exciting opportunity for you as an Account Success Coordinator at CCi We are seeking a dedicated and motivated individual to join our team.

CCi operates as a hybrid working environment, combining the benefits of in-office collaboration with the flexibility of remote work. Our employees enjoy a balanced schedule, with four days spent working at our new office and one day working from the comfort of their homes. This approach allows for effective teamwork, face-to-face interactions, and a productive work environment, while also providing the flexibility and convenience that remote work offers. At CCi, we believe in fostering a dynamic and adaptable work culture that promotes both employee well-being and organizational success.

**Role and Responsibilities**:
**Client Relationship Management**:

- Build and nurture strong relationships with key clients in the automotive collision industry.
- Act as the primary point of contact for assigned accounts, understanding their business needs, and advocating for their interests within CCi.

**Account Revenue Growth**:

- Develop and execute strategic account plans to drive revenue growth and expand CCi's footprint within client organizations.
- Identify upsell and cross-sell opportunities, collaborating with the sales team to maximize revenue potential.
- Monitor account performance and proactively address any issues or concerns to ensure retention and growth.

**Technical Support and Solutions**:

- Possess a strong understanding of APIs and technical solutions offered by CCi.
- Provide expert technical support to clients, troubleshooting issues, and ensuring smooth integration of CCi's solutions into their systems.
- Collaborate with the product development team to relay client feedback and contribute to the enhancement of CCi's offerings.

**Client Experience and Satisfaction**:

- Ensure an exceptional client experience by consistently delivering value-added solutions and exceeding expectations.
- Conduct regular check-ins and performance reviews with clients to assess satisfaction levels and identify areas for improvement.
- Act as a client advocate within CCi, representing their needs and feedback to internal stakeholders.

**Data Analysis and Insights**:

- Utilize CCi's data analytics tools to provide clients with actionable insights and recommendations for optimizing their operations and decision-making processes.
- Interpret data trends and patterns to identify opportunities for further enhancing client outcomes and driving mutual success.

**Requirements**:

- Proven experience (2+ years) in account management, preferably within the automotive industry or related sectors.
- Strong technical acumen with expertise in APIs and software solutions.
- Demonstrated ability to drive revenue growth and achieve targets in a client-facing role.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
- Analytical mindset with proficiency in data analysis and interpretation.
- Prior experience in a DaaS or SaaS environment is highly desirable.
- Ability to thrive in a fast-paced, dynamic work environment and adapt to evolving client needs and industry trends.

**Why Join Us**:

- Opportunity to play a pivotal role in shaping the success and growth of CCi in the automotive collision industry.
- Competitive compensation package with performance-based incentives.
- A collaborative and inclusive work culture that values innovation, integrity, and excellence.
- Access to cutting-edge technology and resources to support professional development and career advancement.

At CCi, we are committed to empowering our clients with the insights and solutions they need to thrive in a rapidly evolving marketplace. If you are passionate about driving revenue growth, delivering exceptional client experiences, and making a meaningful impact in the automotive collision industry, we invite you to join our team.

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Ex

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