Showroom Manager

4 weeks ago

Toronto, Canada Diamond Foundry Full time

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. A global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We’re excited to be looking for a seasoned Showroom Manager to join our growing team. You’ll be a trusted advisor in the customer journey and play an integral part in growing the in-person shopping experience at VRAI.

You'll be a great fit for this role if you thrive on building strong customer relationships and creating a memorable experience for life's special milestones while developing a team of jewelry sales specialists. You love selling, coaching, and diamonds that are created sustainably, are reasonably tech-savvy, and are excited to join a nimble team to in turn, help grow the VRAI brand.

**Responsibilities**:

- Implement store operating procedures including: opening/closing policies, inventory management, merchandising, security and staffing
- Generate weekly and monthly reports to track personal sales and store performance
- Partner with VRAI management in the hiring, training, continued development, and management of Diamond Experts and Jewelry Stylists in your location
- Model sales-driven behavior and cultivate talent using sales training and mentorship (manage inbound pipeline, nurture leads, close sales, etc); use clienteling and other creative strategies to drive revenue.
- Prepare personalized consults, demonstrating our sustainably created diamonds and VRAI settings, and follow up to close the sale
- Be a trusted advisor and assist clients with diamond education, ring settings, metals, how to size a ring, returns policies, diamond upgrade policy, lifetime diamond warranty, ring lifetime care (resizing, re-polishing etc.)
- Collaborate with VRAI marketing and product team on product launches, in-store events, Press days, activations and influencer hosting

**Requirements**:

- Diamond expertise required
- Certified Gemologist from a reputable institution strongly preferred
- 4+ years management experience in a luxury retail environment, minimum
- Proven ability to close sales in a high volume environment
- Familiar with Shopify POS, CRM, appointment scheduling, GSuite, video conferencing
- Independent, motivated, and well-organized
- Toronto-based
- Available weekends
- Flexible: this is a start-up environment and it’s always changing

VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available.

Some plans may not be available pending global locations however other options may be presented.

VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law.

To find out more about VRAI check out:

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