Showroom Manager

2 weeks ago

Toronto, Canada Artemide Full time

Job Description


Main Duties & Responsibilities:


Full responsibility of daily showroom operations, ensuring that it is visually merchandised to a standard of excellence. Providing the highest level of customer service to all showroom clients while managing, motivating and developing the sales team to ensure sales targets are exceeded.


Brand Image & Operations:


  • Maintain the Artemide image to the highest standards by being an active presence within the showroom.
  • Ensure the showroom is always in outstanding condition, keeping all displays neat and tidy.
  • Follow up with and manage the cleaning company.
  • Responsible for monthly stock management, ordering and keeping backroom organized
  • Ordering office supplies
  • Ensure window and showroom displays are installed in a timely manner and to company standards, liaising with the marketing department as needed
  • Organize showroom maintenance and refits when necessary (i.e. before & during events, display updates & renovations)
  • Ensure all fixtures have the correct bulb installed and in perfect functioning
  • Ensure all decals and printed names of fixtures & designers correspond to the fixtures on display


Customer Service:


  • Extend the highest levels of customer service to all our showroom clients through phone and email communication
  • Responsible for entering quotations and orders for showroom clients
  • Following up with clients regarding projects, orders and other general inquiries in a timely manner
  • Promptly taking care of customer complaints with professionalism
  • Responsible for claims procedures (showroom orders)


Sales Targets:


  • Responsible for showroom-sales and local residential project-sales
  • Submit bi-weekly reports
  • Monthly review covering objectives, achieved results and sales forecasts
  • Maximize sales opportunities with consumer clients, designers & architects working on residential projects.
  • Organize, develop and extend the customer account base through local marketing initiatives.
  • Work closely with management developing business strategies by creating viable partnerships, sponsorships and showroom/brand exposure opportunities in the local community and through networking events
  • Client outreach on a weekly basis as established in targets by VP of Sales.


Financial:


  • Responsible for Petty Cash
  • Ensure customer deposits (cash, checks and all credit card transactions) are processed accurately daily.


General:


  • Review systems continuously to improve efficiency and service levels
  • Key holder responsibilities; i.e. opening and closing the showroom, availability to be onsite in the event of an emergency
  • Liaising with trade people when required
  • Collaborate with other Artemide showrooms as needed
  • Maintain good relations with showroom neighbors and actively explore local marketing opportunities
  • Miscellaneous administrative tasks when required
  • Respect all current and potential clients as well as all work colleagues


Events:


  • Assisting the marketing department in the organization of local events directed to consumers,VIP clients and the A&D community
  • Some events may require overtime hours, availability and flexibility is mandatory
  • Coordinate with the Marketing department for the transfer of all required marketing materials
  • Participate in local networking events


Skills & Qualifications:


  • Self-motivated, self-directed, and committed to achieving goals
  • Excellent attention to detail in both administrative and merchandising duties
  • Respectful of brand image
  • Strong communication (oral and written) & customer service skills
  • Ability to work & prioritize while handling multiple tasks in a fast-paced changing environment is required
  • Strong negotiation skills
  • Ability to use basic Office and Outlook programs
  • Previous experience or serious interest in design
  • Experience in high-end retail sales


Only accepting applications via email sent to:

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