Bilingual Customer Service Representative

3 months ago

Montréal QC, Canada Teleperformance Full time

Overview:
FR

Nous sommes à la recherche d’agents du service à la clientèle bilingues pour une opportunité de travail sur place.

Teleperformance est le leader mondial de la gestion de l’expérience client. Vous pouvez faire partie de notre équipe en connectant les marques les plus grandes et les plus respectées de la planète avec leurs clients. Nous sommes la plus grande équipe d’experts en interaction du marché, en contact avec plus de 35% de la population mondiale chaque année.

**Ce que nous offrons**:

- Travailez depuis notre bureau au 2030 Bd Pie-IX #330, Montréal
- Régime de rémunération concurrentiel qui comprend une prime supplémentaire pour une langue seconde
- Régimes d’assurance médicale et dentaire et Programme d’aide aux employés
- ** Rémunération - 17,00 $ à l'heure**:

- Formation rémunérée
- Programme de recommandation d’employés - à partir de 500 $ pour chaque recommandation embauchée
- Des avantages sur les produits et services courants grâce au principal programme d’avantages pour les employés du Canada
- Possibilités d’avancement professionnel à l’interne

Notre mission est de toujours offrir à nos employés un environnement qui favorise le bonheur de l’intérieur. Lorsque vous travaillez avec nous, vous êtes appréciés et inspirés pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motivé et fier de faire partie de notre équipe. C’est pourquoi nous investissons continuellement dans la création d’expériences de travail exceptionnelles et d’innombrables possibilités de développement. Nous voulons que vous soyez et vous sentiez à votre meilleur, toujours.

Visitez notre page des carrières pour voir plus d’opportunités de carrière et en savoir plus sur nous

EN

We are looking for bilingual customer service agents for onsite work opportunity

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

**What we offer**:

- Work from our office at 2030 Bd Pie-IX #330, Montréal
- Competitive compensation package which includes an additional premium for a second language
- Medical and dental benefits plans, as well as Employee Assistance Program
- Pay - $17.00 per hour
- Paid Training
- Employee Referral program - starting $500.00 for every referral hired
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Visit our careers page to see more career opportunities and learn about us

Qualifications:
FR
- Diplôme d’études secondaires ou l’équivalent (obligatoire)
- Diplôme d’études collégiales (de préférence)
- Deux ans d’expérience de la vente, télémarketing, ventes incitatives, et du service à la clientèle

EN
- High school degree or equivalent (required)
- College or some college degree (preferred)
- Two years of customer sales, upsales, telemarketing and service experience

**Responsibilities**:
FR
- Saluez et conversez avec les clients d’une manière courtoise, amicale et professionnelle.
- Transformer efficacement les demandes des clients en ventes.
- Lire les scripts fournis textuellement tout en respectant les normes de vente et de qualité.
- Fournir de l’information, des suggestions et des options d’une manière qui est exacte, répond efficacement aux besoins des clients et les incite à acheter.
- Suivre et signaler avec précision les types d’appels et les problèmes de service.
- Promouvoir et vendre des produits ou des services.
- Solliciter la vente de services nouveaux ou supplémentaires.
- Traiter les appels pour atteindre ou dépasser la mesure quotidienne établie, tout en maintenant un temps de conversation moyen conforme aux besoins opérationnels actuels.
- Respecter ou dépasser les normes de qualité.

EN
- Greet and converse with customers in a courteous, friendly and professional manner.
- Effectively turn customer inquiries into sales.
- Read provided scripts verbatim while maintaining sales and quality standards.
- Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
- Accurately track and report call types and service issues.
- Promote and sell products or services.
- Solicit sale of new o

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